Travel Program Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Travel Program Specialist (TPS): 100% Virtual (within the US) Corporate Travel Innovator

At Amex Global Business Travel, we're more than just a travel management company. We're a dynamic, innovative team that sees travel as a force for good. We offer an inclusive, collaborative culture that empowers professionals to make a meaningful impact in the corporate travel industry. Our workplace celebrates talent, values individual voices, and provides an environment where team members can thrive and find genuine professional fulfillment while revolutionizing travel experiences for our clients.

Technology & Learning: We're not just adapting to change - we're driving it.

• As American Express Global Business Travel evolves into a SaaS company, we're revolutionizing corporate travel through AI-powered solutions and strategic technology partnerships.
• If you're excited about being at the forefront of digital transformation in travel tech, this is your moment.
• We move fast. If you can quickly adapt to new technologies, learn digital tools with ease, and see change as an opportunity, you'll thrive here.
• We're leading the corporate travel revolution, and we want passionate professionals who can help shape the future.
• And it's fun - so much is changing in corporate travel, come be a part of the excitement!

What You’ll Do:

• Become the central hub for traveler operations and stakeholder management
• Masterfully manage traveler escalations and comprehensive program inquiries
• Drive strategic change management and employee education on travel policies
• Implement and optimize new travel tools and processes
• Collaborate with the client’s Travel Management Company (TMC) to monitor and exceed performance targets
• Act as the critical liaison between the online support team and client configurations
• Administer and optimize user experiences within booking platforms
• Develop strategic site messaging recommendations
• Provide ongoing educational support to travelers and bookers
• Proactively develop and deliver comprehensive travel reporting
• Conduct deep-dive analyses on travel work streams
• Monitor policy compliance and identify behavioral trends
• Generate data-driven recommendations for continuous improvement
• Participate in advanced business requirement analysis
• Provide timely and transparent issue updates
• Research and resolve complex travel-related challenges
• Interface effectively with clients and internal TMC groups
• Utilize analytical and creative approaches to distill complex information
• Operate with a sense of urgency and exceptional time management

What We’re Looking For:

• Proven track record of success in technical customer support, business travel services or related field (3-5 years preferred)
• Exceptional client/customer management skills
• Growth mindset with strong problem-solving capabilities
• Demonstrated expertise in driving customer satisfaction
• Advanced communication skills (written and verbal), proficient in Microsoft product suite and digital collaboration tools (i.e., Zoom, MS Teams and/or Slack)
• Technical proficiency with corporate travel-related technologies and/or experience learning and supporting corporate SaaS applications
• Analytical mindset with commitment to quality
• Adaptability and self-motivation
• Global perspective (international experience a plus)

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!