Loews Hotels & Co

Travel Planner

Posted 3 Days Ago

Be an Early Applicant

Nashville, TN, USA

In-Office

Junior

Hospitality

The Role

Serves as the first point of contact for hotel guests, selling Loews accommodations and amenities, managing reservations, documenting requests, and providing thoughtful service by phone and written correspondence. The role requires accurate guest-profile maintenance, upselling, issue escalation, confidentiality, and effective communication. Travel Planners must work varying schedules, including nights, weekends, and holidays, attend training, and remain composed while handling guest needs.

Summary Generated by Built In

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more

Our Loews Hotels & Co Travel Planner is a critical piece of the puzzle when it comes to our guests’ journey. Our Travel Planner is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planners with the responsibility of “selling” the Loews experience in a meaningful, genuine way. Our Travel Planner is responsible for providing guests with all the information they need to inform their travel plans– from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taken care of, we can make sure our guests truly feel at home when they stay at Loews. That’s why it is critical that our Travel Planner engages each and every caller in a considerate, thoughtful and not overly scripted manner. Most communication is handled by phone, though some processes do require written correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual.

Essential Functions and Responsibilities

Sells the Loews’ experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards
Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs
Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay
Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current
Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties
Engages the guest with an unmistakable sense of courtesy, generosity and professionalism
Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary
Regular attendance in conformance with standards
Required to work varying schedules to reflect business needs including nights, weekends and holidays
Required to attend all training sessions and meetings

Qualifications

Ability to read, write and speak English effectively
Ability to work cooperatively with others
Ability to maintain confidentiality
Ability to communicate effectively both written and verbally
Ability to work effectively, maintain composure and make decisions in stressful situations.
Ability to organize workload, and adapt quickly to change
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word)
Strong computer skills and ability to learn new computer applications

Education:

High School Diploma or GED equivalent

Experience:

1-2 years customer-facing work experience, preferably in hospitality or sales

Language Skills Preferred:

English, Spanish, Portuguese and French

Skills Required

High School Diploma or GED equivalent
1-2 years of customer-facing work experience
Ability to read, write, and speak English effectively
Ability to work cooperatively with others
Ability to maintain confidentiality
Effective written and verbal communication skills
Ability to work effectively, maintain composure, and make decisions in stressful situations
Ability to organize workload and adapt quickly to change
Ability to perform standard and intermediate Microsoft Excel functions
Proficiency with Windows-based computer programs, email, internet, and word processing applications
Strong computer skills and ability to learn new applications
Hospitality or sales experience
Spanish, Portuguese, or French language skills

Loews Hotels & Co Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.

Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.