The Role
Manages strategic travel planning and operations for FIFA Women’s World Cup 2027, including high-volume flight and hotel bookings, itineraries, quotations, rebookings, charter operations, and airline negotiations. Oversees travel budgets, pricing, risk mitigation, stakeholder coordination, supplier relationships, data governance, reporting, contingency planning, and executive briefings. Ensures consistent service delivery across teams, delegates, VIPs, workforce, and other tournament stakeholders while improving processes and operational playbooks.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
The Travel Manager leads end-to-end travel operations for the FIFA Women’s World Cup 2027™, including flights, accommodation and ground transportation.
The role requires hands-on experience with bookings, quotations, ticket issuance, reissuance, availability checks and fare rules, as well as coordinating complex group travel for major events.
Working closely with FIFA teams, airlines, suppliers and other stakeholders, the Travel Manager must combine strong operational knowledge with flexibility, empathy and a genuine service mindset.
YOUR PROFILE
KEY RESPONSIBILITIES
- Manage flight and hotel bookings, quotations, ticket issuance, reissuance, cancellations and refunds using Amadeus.
- Apply airline fare rules, ticketing conditions, deadlines, penalties and baggage policies.
- Coordinate travel for groups of over 100 people, including flights, accommodation, visas, ground transportation and itineraries.
- Build strong relationships with airlines, hotels, travel agencies and transportation providers.
- Negotiate rates, booking conditions and operational solutions while monitoring budgets and costs.
- Support travellers during schedule changes, disruptions, emergencies and other unexpected situations.
- Develop contingency plans and make quick, practical decisions in high-pressure situations.
- Maintain accurate travel data, reports, passenger lists and operational documentation.
- Coordinate travel requirements across multiple cities and client groups, including teams, delegations, guests, VIPs and workforce.
- Provide responsive, patient and solution-oriented service throughout the travel journey.
- Development of contingency plans for high level client groups
- Proactive identification and mitigation of operational risks
- Decision-making under high time pressure to ensure continuity of tournament operations while maintaining service levels and cost control
- Acting as an advisory interface between FIFA Functional Areas, External Stakeholders, Suppliers, Host Country Authorities, and FIFA/FWWC27 Senior leadership
- Preparation of executive-level briefings, recommendations, and decision papers related to travel strategy, pricing, and operational readiness
- Support to FIFA Partnerships in managing expectations with commercial partners in high-demand or capacity-constrained environments
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.
- Proficient in MS Office (Word, PowerPoint, Excel)
- Completed (business) travel agency education or business education with training in the travel industry
- Further education in tourism, event or general management
- Strong experience in the business travel industry (travel, accommodation and ground transportation)
- Excellent skills in GDS, preferably GDS Amadeus/ticketing and fare rules
- Relevant experience in project and event management
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Right to work in Brazil
- Fluent spoken and written English
- Fluent spoken and written Portuguese
- Ability to relocate to Rio de Janeiro
- Proficiency in Microsoft Office, including Word, PowerPoint, and Excel
- Completed business travel agency education or business education with travel industry training
- Further education in tourism, event management, or general management
- Strong experience in business travel, accommodation, and ground transportation
- Strong GDS experience, preferably Amadeus, with ticketing and fare rules expertise
- Relevant project and event management experience
- Experience in budgeting and accounting
- Good negotiation skills
- Commercial experience and strong geographical knowledge
- Systemic and analytical thinking
- Intercultural competencies and flexibility adapting to different cultures
- Strong teamwork and communication skills in different languages
- Service-oriented, proactive, autonomous, and process-oriented working style
- Ability to manage deadlines, anticipate risks, and solve unforeseen operational issues
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
