Marchay is a membership-based luxury travel service dedicated to serving sophisticated travelers with curated and bespoke travel experiences worldwide. Recognized as a premier platform for high-end travel, Marchay offers dedicated, personalized service, exclusive access to private homes and luxury hotels, and a seamless end-to-end planning process.
As a Travel Intelligence Specialist at Marchay, you will operate as a deeply researched, analytically driven member of our global travel team — going beyond traditional advising to uncover, vet, and curate extraordinary travel experiences for our discerning membership.
Working remotely from abroad, you will serve as both a destination expert and trusted advisor — conducting deep intelligence gathering on emerging destinations, luxury properties, and on-the-ground experiences, then translating that research into flawlessly executed, bespoke journeys.
This role is ideal for a seasoned travel professional with a journalistic curiosity, a global perspective, and an obsession with the details that define truly exceptional travel. You will manage the full client journey — from initial consultation and immersive destination research to booking, logistics, and post-trip debrief — ensuring every Marchay member feels as though the world was arranged just for them.
If you are based internationally, have your finger on the pulse of luxury travel from the inside, and thrive working independently within a high-performing remote team, we'd love to connect.
Requirements
Key Responsibilities:
- Develop and manage customized travel itineraries for Marchay’s luxury members.
- Collaborate with team members to research destinations, accommodations, and experiences tailored to client preferences.
- Coordinate bookings including hotels, transportation, activities, and special requests with global suppliers.
- Provide highly personalized client service and relationship management throughout the travel planning and execution process.
- Maintain accurate and organized trip records in CRM systems.
- Stay up to date with luxury travel trends, new destinations, and partner offerings to provide insightful recommendations.
- Work efficiently in a fast-paced environment managing multiple trips simultaneously
Benefits
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
Skills Required
- Seasoned travel professional with deep knowledge of luxury travel
- Develop and manage customized end-to-end travel itineraries
- Conduct destination research, supplier vetting, and curate on-the-ground experiences
- Coordinate bookings including hotels, transportation, activities, and special requests
- Provide highly personalized client service and relationship management throughout trips
- Maintain accurate and organized trip records in CRM systems
- Manage multiple trips simultaneously in a fast-paced environment
- Strong attention to detail, journalistic curiosity, excellent written and verbal communication
- Ability to work remotely from abroad and independently as part of a remote team
What We Do
Marchay is a curated, membership-based luxury travel club and community that provides highly personalized, expert travel advice and execution. Operating on a fiduciary model, it serves sophisticated individuals and families by offering bespoke trip planning, access to exclusive travel resources, and proactive management of travel experiences. The company aims to provide a trusted, unbiased advisory relationship to meet the high-end travel demands of its members.
