Travel Director

Scope

• Executes on-site logistics, Emergency Preparedness and Response Plan and provides support to clients, account teams and guests.

• TDs will work / travel on assigned event operations 220 - 230+ days annually.

Primary Responsibilities

60% Event Operation Logistics

• Manages and/or supports all on-site logistics within assigned areas of focus: airport & transportation, registration, rooms, hospitality desk, food & beverage, activities, business meetings, scheduling, technology, and executive/VIP handling.

• Complies with all corporate, department and performance policies. 

• Establishes strong working relationships with vendors and clients. Conducts and participates in staff meetings, hotel walk-throughs and briefings. 

• Creatively and strategically problem-solves. 

• Provides guidance and consultation to clients and guests.

• Depending on role, acts as liaison to main internal account team, client, and suppliers for on-site event logistics.  Displays strong communication skills; develops and builds relationships with staff, vendors, and clients. 

• Debriefs daily with internal account team, on-site team, vendors, and clients (if appropriate) to ensure all parties are informed of event logistical changes, expectations and deliverables being met based on current scope of event. Collaborates with teams to define the best solution to onsite opportunities to ensure the best event experience for clients and guests.

• Travel Directors are on-call 365 days a year unless vacation/time off has been approved by management. 

20% Client/Supplier Relationships

• Acts as liaison to main internal account team, client, and suppliers for onsite event logistics. 

• Displays strong communication skills; develops and builds relationships with staff, vendors, and clients. 

• Debriefs daily with internal account team, on-site team, vendors, and clients (if appropriate) to ensure all parties are informed of event logistical changes, expectations and deliverables being met based on current scope of event.

• Collaborates with teams to define the best solution to onsite opportunities to ensure the best event experience for clients and guests.

20% Budget/Financial Management

• Understands scope of event budget inclusions for designated areas of focus. 

• Adheres to all billing and gratuity policies and procedures.

• Provides documentation of any potential on-site cost savings.

This job function requires travel in support of event operations. There is an inherent risk associated with all travel. Some travel destinations may require specific vaccinations for entry. During an emergency, it is your responsibility to provide the necessary guidance and leadership, and to promote the safety of all staff & guests by implementing or supporting the emergency preparedness and response plan.

Qualifications

• Bachelor’s degree (preferably in Hospitality, Event Management, or Tourism) and at least 1 year of relevant experience, or equivalent experience with a minimum of 2 years in a hotel, Destination Management Company (DMC), event management, or a related customer facing role OR at least 1 year of internal experience at Maritz.

• Advanced Microsoft Office (with an emphasis on Excel) product knowledge and the aptitude to learn new technology solutions required.

• Excellent communication, teamwork, and leadership skills.

• Must have reliable transportation – with the ability to travel 220 - 230+ days per calendar year.   

• Must be authorized to work in the United States – and, have a valid US Passport.  Or, have the ability to obtain a US Passport within 30 days of hire. 

• Must reside within 1 hour of a major airport and fly to/from events from home airport.

• Must be able to handle physical demands of the position which may include but are not limited to: extensive standing, lifting, etc.

• Leadership experience preferred. 

• Foreign language fluency a plus. 

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.