Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.
In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.
Responsibilities:
- Advising our clients – premium cardholders – by phone and email in both French and English
- Handling customer inquiries from quote preparation to billing for individual trips
- Making reservations with airlines, hotels, and travel agencies
- Creating tailored offers, travel documents, and detailed travel itineraries
- Passionately advising and facilitating unique travel experiences
- Actively selling special promotions and exclusive offers
Requirements
Your Profile:
- You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
- Ability to speak an additional language such as German or Italian is an advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus)
- Have excellent destination knowledge across key global regions
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis (40hrs per week)
- Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday
Guidelines for Hybrid/Home Office option:
- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
- During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.
- A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.
- From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.
- Exceptions may be considered on a case-by-case basis where necessary.
Benefits
Our people are at the heart of our business, and we foster a culture of recognition and reward—both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all staff to incorporate their aspirations and interests into their careers at Ten, and we support their development every step of the way.
Rewards Designed Around You
- Competitive Salary based on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift allowances increase earning potential.
- Hybrid Working: Combine working from home with working from the office. If you don’t live near our office, we also offer fully remote working options.
- Paid Time Away from Work: Enjoy a competitive paid time-off package, including one day each year to volunteer for a cause that matters to you.
- Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
- Extra Rewards: Access our lucrative Ten Loyalty Rewards program.
- Remote Working Holidays: Opportunities to travel and work!
- Employee Discounts: Enjoy great travel and entertainment discounts—just like our clients’ members do!
- Medical Aid Contribution: Company contribution toward medical aid.
- Late Shift Transport: Transport home for employees working late shifts (applies to those without a car).
- ICAS Employee Health and Wellness (EHWP): Confidential and free services for all employees.
- Be part of our global, dynamic, and inclusive team, with diversity at its core.
- Explore genuine career opportunities within a dynamic and international company.
Who We Are
Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests.
At Ten, our goal is simple: to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.
To find out more about Ten, please watch this short video Welcome to Ten
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don't miss the opportunity to join our team!Skills Required
- Fluent in French and English (C2 level)
- Professional experience in the travel industry
- Knowledge of GDS, preferably Amadeus
- Tertiary qualification in tourism or equivalent training
- Ability to speak an additional language (German or Italian)
- Excellent communication skills
- Service orientation and flexibility under pressure
What We Do
Ten Lifestyle Group is a global travel and lifestyle concierge company that partners with financial institutions and premium brands to provide services like travel, dining, and entertainment to their clients and members.
