Title: Travel Analyst
Location: Remote - ORR
Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.
If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Job Summary:
The Travel Analyst (TA) coordinates and makes travel and lodging arrangements for unaccompanied children (UC) and escorts (Transportation Specialists- TS) in support of reunifications or transfers between government facilities. The Travel Analyst is responsible for evaluating flight travel time for each UC movement and for selecting the most expeditious, efficient, and cost-effective transport with the goal of minimizing UC travel time. The Travel Analyst is responsible for flight bookings, itineraries, routing, and associated bookings (hotel, rental car, etc.) for both the escort and escorted UC as well as inputting transportation requests into the company’s scheduling system; identifying the correct number and gender of available Transportation Specialists (TS) and confirming TS availability in conjunction with management and field while maintaining enough flexibility to meet project demands.
Minimum Qualifications & Skills:
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Receives and reviews transportation requests for accuracy to transport minors from ORR programs and facilities.
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Schedules transportation of unaccompanied children so that bookings are completed within 24 hours after receiving the transportation request from government (via ORR programs and/or facilities).
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Utilizes the company’s scheduling system/travel database to search for available flights, seats and routes and works in conjunction with the corporate travel partner to book flights, lodging and supporting ground transportation.
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Works with management to identify appropriately trained and available transportation specialists, communicates transport requirement(s) to them upon assignment, confirms their bookings, and provides TS’s with office report date and time.
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Aids in changing and/or canceling flights, provides TS with travel-related information, and remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.
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Makes last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
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Ensures accurate transportation itinerary information is available to all necessary staff and stakeholders. Provide superior customer service by answering phones, emails and texts and returning contact and answers in a timely manner.
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Other duties as assigned.
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May be assigned to overnight, weekends, or holiday shifts to support 24/7/365 operations.
Knowledge, Skills, Abilities, and Qualifications:
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Possess an associate degree from an accredited college or a high school diploma with two (2) or more years of relevant experience.
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Minimum two (2) years of documented experience in a field related to transportation, travel, business, social work, or similar occupational area.
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Experience making accommodations for large groups.
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Strong verbal and written communication skills.
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Excellent interpersonal skills to effectively interact with different departments within the company, employees and with clients.
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Ability to take technical direction and feedback from various sources.
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Committed to providing outstanding customer service and representing MVM in a professional manner.
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Ability to deliver the highest quality of work under extreme pressure.
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Ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
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Strong attention to detail.
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Excellent analytical and problem-solving skills.
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Ability to learn and utilize MVM company systems.
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Proficiency in MS Office products, including Word and Excel, PowerPoint, and Outlook
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Familiarity with Power BI or other reporting tools
Preferred Qualifications & Skills:
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Bilingual in English and Spanish preferred.
Work Schedule:
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This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
Clearance:
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Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
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Ability to obtain/maintain a Security Clearance.
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Favorable credit check for all cleared positions.
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Successfully pass a background investigation, drug screen.
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May be required to pass or present specific requirements depending on the program (i.e. DOT exam, vaccinations, CPR, flu shot).
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US Citizenship, Permanent Residency depending on the program.
Physical Requirements/Working Conditions:
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description
For more information about the company please visit our website at www.mvminc.comMVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
What We Do
MVM is a family-owned and operated business that has been providing exceptional service to federal clients since its founding in 1979.
MVM’s diversified capabilities allow us to meet the rapidly evolving requirements of our customers and forecast their future needs. We work collaboratively with our partners to employ innovative program management techniques and utilize data analytics to support decision making and performance management.
We specialize in providing services in the areas of professional services; information technology services; administrative services; and mission solutions.
