About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
- Serve as the first‑line contact for employee travel inquiries, providing timely guidance on bookings, policies, tools, and processes
- Triage and escalate travel issues to the appropriate teams internally (e.g., Finance, Security) and externally (travel management company)
- Serve as main point of contact between Copeland and travel management company for any travel inquiries and coordinate and follow-up on issue resolution
- Ensure consistent application of travel policy and standard responses across all inquiries
- Maintain the Travel SharePoint site, ensuring content is accurate, current, and aligned with approved policies and procedures
- Publish and manage standard travel documentation (policies, booking guides, FAQs, training materials, communications)
- Coordinate content updates across Procurement, Finance, HR, and Security, ensuring governance and version control
- Support preparation and distribution of standard travel reports and compliance metrics
- Assist with monitoring policy adherence and identifying recurring non‑compliance patterns
- Support data validation, audits, and escalation of compliance or data issues as required
- Work with BU’s and Functional leaders to drive improvement and adherence to the Travel Programs
- Maintain travel training materials, job aids, and onboarding content
- Conduct periodic travel training as needed
- Support delivery of travel communications, policy reminders, and system updates
- Capture common traveller questions and feedback to inform training and content improvements
- Collaborate with Procurement, Finance, HR, and external providers to support day‑to‑day travel operations
- Identify recurring issues and support continuous improvement and standardization efforts
- Provide coordination support for travel program changes, tool updates, and supplier transitions
Essential:
- Associate or bachelor’s degree in a related field, or equivalent practical experience
- 3-5 years of experience in an administrative, coordinator, or shared services role, preferably in GBS or large‑scale operations
- Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word) for communications, reporting, and documentation
- Customer service focused, with experience supporting employee inquiries through standardized, ticket-based support models
- Ability to manage multiple requests in a structured, process driven environment while adhering to SLAs and escalation paths
- Working knowledge of corporate travel booking and expense platforms (e.g., Concur, AMEX GBT, Egencia, Cytric, Navan)
- Familiarity with corporate travel and expense (T&E) policies, TMC models, and compliance expectations
- Experience maintaining SharePoint or intranet content, including policies, FAQs, and training materials
- Exposure to operational metrics, KPIs, or reporting in an administrative or shared services environment
- Comfort working with large data sets, including basic data analysis and visualization skills (e.g., Excel pivot tables, Power BI, or similar tools)
- Fluent in spoken and written English
Preferred:
- Experience with service management or ticketing tools (e.g., ServiceNow or similar request tracking systems)
- Prior exposure to global or regional travel programs with multiple stakeholder groups
- Familiarity with travel dashboards or KPI monitoring (compliance rates, booking channel usage, spend visibility)
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
Skills Required
- Associate or bachelor's degree in a related field or equivalent practical experience
- 3-5 years of experience in an administrative, coordinator, or shared services role
- Experience in GBS or large-scale operations (preferred)
- Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word)
- Customer service experience supporting employee inquiries through ticket-based support models
- Ability to manage multiple requests in a structured, process-driven environment while adhering to SLAs and escalation paths
- Working knowledge of corporate travel booking and expense platforms (e.g., Concur, AMEX GBT, Egencia, Cytric, Navan)
- Familiarity with corporate travel and expense (T&E) policies, TMC models, and compliance expectations
- Experience maintaining SharePoint or intranet content, including policies, FAQs, and training materials
- Exposure to operational metrics, KPIs, or reporting in an administrative or shared services environment
- Comfort working with large data sets, including basic data analysis and visualization skills (e.g., Excel pivot tables, Power BI, or similar tools)
- Fluent in spoken and written English
- Experience with service management or ticketing tools (e.g., ServiceNow or similar request tracking systems)
- Prior exposure to global or regional travel programs with multiple stakeholder groups
- Familiarity with travel dashboards or KPI monitoring (compliance rates, booking channel usage, spend visibility)
What We Do
We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.
