The Role
Own transport logistics operations across inbound, outbound, reverse logistics, and procurement. Resolve complex issues, establish operational standards, lead carrier performance meetings, manage KPIs, analyze operational data, improve processes, support carrier onboarding and system changes, and coach team members through hands-on case handling and claims management.
Summary Generated by Built In
Job Title
This is a new role, created because operational ownership has no clear home today. You would be the first person in the seat, with real influence over how it is shaped.What you'll do here as Senior Transport Operations SpecialistYou will be the operational anchor of the Transport Logistics team. You own how we handle operational work — the standard, the process, and the operational relationship with our carriers. Without that ownership, good individual work does not add up to reliable operations, and that is why this role matters.
- Own complex operational issue resolution
Diagnose root causes, drive durable fixes rather than workarounds, and make sure the same issue does not return next month. - Own the operational way of working —Define the operational way of working — set, document and maintain high standards for how cases are handled and prioritized, across all carriers and flows.
- Lead operational meetings with our transport providers — represent Axis in regular performance reviews, hold carriers accountable to agreed service levels, and drive action on deviations.
- Own and report operational KPIs — delivery performance, claims, transit time compliance and more. Translate data into clear insight and improvement actions, not just numbers on a slide.
- Turn cases into evidence and carry them through — operations see problems first. You quantify what you see, turn individual cases into an evidenced pattern, and hand it to our developers for root cause work or to procurement for commercial escalation. You also sit close to the daily case queue, so you hear what is slowing our transport administrators down before anyone else does — tooling gaps, unclear steps, recurring friction. Collect it, turn it into concrete asks, and follow it through to a verified fix.
- Set the standard and share the load — lift the consistency and quality of the team's core tasks by coaching through doing. You will be hands-on with the daily work too: case handling, claims and stakeholder communication are the team's shared base load, and you are part of it. You will also contribute your operational expertise to new service launches, carrier onboardings and system changes.
Your mandate — what you own and what you don't.You own the how. You do not own who. The operational working standard, case prioritization, carrier operational meetings and operational KPIs are yours to decide and drive.
People management — stays with the Transport Logistics Manager.Who are you?You are operationally confident and genuinely comfortable owning difficult situations. You do not wait for someone else to solve a hard problem — you dig in, figure it out, and make sure it does not happen again. You communicate clearly with both carriers and internal stakeholders, and you know that trust in operations is built through reliability and follow-through.You are analytical. You use data to understand what is happening and why, not just to report it. You are organized enough to handle volume without dropping detail, and still able to zoom out when the situation demands it.You are comfortable owning your part deeply and handing the rest over. In a specialist setup the handover matters as much as the work — you will need to trust colleagues with problems you could probably solve yourself and be clear about what you need back.And you are comfortable building something that does not exist yet. There is no established way of working waiting for you here. There is a team that needs one.We'd love to hear that you have
- Around five years or more of experience in transport logistics operations in an international or global environment — for example from a freight forwarder, carrier, third-party logistics provider (3PL) or a shipper's own transport organization. If you have built equivalent depth more quickly, we would still like to hear from you.
- Demonstrated ability to handle and resolve complex operational issues independently — not just escalate them.
- Experience leading or driving operational performance meetings with external transport providers.
- Evidence that you have worked on the process, not only in it — you have improved how operational work is done, not only executed it well.
- Solid understanding of transport flows across inbound, outbound and reverse logistics, and across modes.
- Analytical capability — comfortable working with data to build insight, not just report figures.
- Professional proficiency in English, spoken and written.
A degree in Supply Chain Management, Logistics or a related field is valuable, as is equivalent knowledge gained through experience. We care about what you can do.Bonus points if you also bring:
- Experience across several carriers and modes rather than depth in one.
- Familiarity with KPI reporting and operational performance management.
- Comfortable reading and acting on an existing Power BI reporting setup — you will be working in it day to day, not building it.
- Comfortable with AI tools and open to being an early adopter of new technology.
- Working knowledge of Microsoft Dynamics 365 or a similar ERP and TMS environment.
- Employment type: Fixed-term, full-time, approximately one year. This is a new capability we are deliberately establishing before deciding on its permanent form.
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis CommunicationsWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis – Podcast
Skills Required
- Approximately five or more years of experience in transport logistics operations in an international or global environment
- Experience in a freight forwarder, carrier, third-party logistics provider, or shipper transport organization, or equivalent depth of experience
- Ability to independently handle and resolve complex operational issues
- Experience leading or driving operational performance meetings with external transport providers
- Experience improving operational processes, not only executing them
- Understanding of inbound, outbound, and reverse logistics across multiple transportation modes
- Analytical capability to use data to build operational insight
- Professional proficiency in spoken and written English
- Degree in Supply Chain Management, Logistics, or a related field, or equivalent knowledge gained through experience
- Experience working across several carriers and transportation modes
- Familiarity with KPI reporting and operational performance management
- Ability to work with an existing Power BI reporting setup
- Comfort using AI tools and adopting new technology
- Working knowledge of Microsoft Dynamics 365 or a similar ERP and TMS environment
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The Company
What We Do
Axis enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden. For more information, visit www.axis.com. Experiencing technical difficulties with www.axis.com? Visit: https://status.axis.com.
