Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.
At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job DescriptionDue to continued growth, an exciting opportunity is now available for a Transport Administrator to join our team in Teynham on a full time permanent basis!
In this role you will provide a professional and pro-active service regarding all transport administration requirements. To ensure accurate records are maintained, and reports provided as requested.
Salary: £28,389 to £33,106 per annum.
Working Hours: Sunday-Wednesday, 7am-7pm.
Key Duties of a Transport Administrator:
- Support the management team with fleet related activities, liaising with service providers, arranging repairs and call outs.
- Daily administration of the weekly trailer servicing schedule, identifying the current user and arranging for the trailers to be stood down.
- Management of customer service-related incidents, liaising with customers, drivers, sub-contractors and network sites collating all required information and managing through to conclusion.
- Dealing with customers / retailer representatives to determine validity of any claims.
- Managing customer uplift return requests, ensuring product is returned to customers in a timely manner.
- Completing daily KPI reports for Transport Supervisor and Transport / Operations Managers.
- Requesting delivery bookings from retailers using web based booking portal systems.
- Providing assistance and support to the Operations team on a daily basis.
- Organising the filing of loading paperwork in an orderly fashion and arranging for archiving when applicable.
- Review delivery on time performance daily, investigate late deliveries and compile reports to the wider team.
- Direct contact with drivers ensuring accurate information is passed and understood at point of despatch and during journey to depot.
- Proven experience within a similar transport management position in FMCG environment is desirable.
- Basic knowledge and experience of tachographs, driving rules and regulations.
- Ability to effectively prioritise workloads in order to meet set deadlines.
- Have a professional and approachable character to ensure smooth running of the general operation.
- Be customer service driven with strong negotiating skills and the ability to influence and steer.
- Good IT skills including MS Office with a high level of numeracy and a keen eye for detail.
As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4.5% employee and 4.5% employer.
- Life Assurance - x 3 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Skills Required
- Proven experience in a similar transport management position within an FMCG environment
- Basic knowledge and experience of tachographs, driving rules, and regulations
- Ability to prioritize workloads and meet deadlines
- Professional and approachable character
- Customer-service orientation with strong negotiating and influencing skills
- Good IT skills, including MS Office
- High level of numeracy and strong attention to detail
What We Do
Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of over 100 strategically located sites. We work with over 22,000 fantastic people at peak and specialise in the development and implementation of total supply chain solutions for ambient and chilled brand manufacturers and distributors. We are totally customer focused and always seek to add real value to our clients, providing a holistic solution to meet the challenges faced by manufacturers and the changing demands of the retail sector.
