Transnational Education Advisor

Position Details 

• Full-Time | Continuing 

• Higher Education Officer Level 6 | $94,456 - $100,710 

• Location: Bedford Park / Kaurna Country 

• View Position Description

  
About the Role
 

This is an exciting opportunity to join a growing team supporting the delivery of transnational education programs and branch campus operations across a global network. Working closely with academic staff, partner institutions and University stakeholders, you will help deliver high-quality, student-centred administrative services across the student lifecycle while contributing to continuous improvement and operational excellence.
 

As the Transnational Education Advisor, you will be responsible for:

• Coordinating student administration activities across the full student lifecycle.

• Supporting transnational education delivery through academic and teaching administration.

• Providing expert advice and responsive support to students, staff and education partners.

• Contributing to service improvements, operational processes and stakeholder engagement.

This position makes a significant contribution to the University’s strategic plan to "Changing 10 million lives, Every One Matters", by 2035 through supporting a seamless and student-centred experience for learners studying across transnational education programs and branch campus locations. Working collaboratively with colleagues, academic staff and education partners, the role contributes to a vibrant culture and embraces an agile approach to delivering responsive, high-quality services in a dynamic environment.

About You
 

You are a customer-focused and highly organised professional with strong administrative expertise and a passion for delivering quality services. Comfortable working in a dynamic environment, you build positive relationships with diverse stakeholders and apply sound judgement to achieve effective outcomes.

To be successful in this role, you will bring:

• Strong experience coordinating administrative or support services in a complex environment.

• Excellent communication and stakeholder engagement skills across diverse audiences.

• The ability to manage competing priorities, solve problems and meet critical deadlines.

• A commitment to continuous improvement and delivering exceptional customer service. 

About the Office of the Deputy Vice Chancellor (Students)
 

The Office of the Deputy Vice-Chancellor (Students) provides administrative support to key strategic and operational functions of the University’s student-related and academic services. Under the general portfolio, the Office team support Portfolio leadership and facilitate dialogue between key service areas to help the Portfolio ensure Flinders’ educational offerings are innovative, of assured quality, and are student centred. This drives our values and ethos, our impact and engagement, and our vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

Life at Flinders  
 

They say know your place.  We say you've found it right here. 
 

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next. 
 

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create. 
 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.  
 

So, why work at Flinders? 

• 17% Superannuation + salary packaging options  

• Flexible working arrangements  

• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program 

• Wide range of professional development activities and services, including exclusive staff study offers   

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.  

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).  

• Recognised as a Veteran Employer of Choice   

Our Commitment to Reconciliation and Indigenous Employment  
 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.  

• Please see here for our Reconciliation Action Plan   

• Please see here for our Indigenous Workforce Strategy   

Prescribed Conditions for Employment  
 

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.  This includes:

• A current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.  

How to Apply and Information 

• You are required to submit a CV, along with a Suitability Statement as a separate document, which addresses the below Key Position Capabilities of the position description:

  • Experience in coordination and provision of support services in a large, diverse and dynamic environment.

  • Well-developed and highly effective communication, customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders, locally and internationally, with respect for cultural and language differences.

  • Proven ability to make decisions and apply high-level judgement and problem-solving skills when dealing with sensitive, complex matters.

  • Demonstrated ability to work independently, accurately and with close attention to detail as well as working collaboratively as part of a team to deliver operational services in a high-volume work environment and achieving strategic outcomes.

  • Demonstrated ability to interpret administrative policies and procedures, provide a range of related advice and to recommend solutions for operational matters to a variety of stakeholders.

• Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [email protected] or call 08 8201 2383. 

• For more information regarding this position, please contact Chris Brebner

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.