KEY RESPONSIBILITIES
Reporting to the Translation Coordination Team Leader, and as an integral part of Questel’s Program Support USA/EMEA Team, this role is responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects in the project management cycle. Working with project managers, this role works to understand client business objectives and spearheads planning and execution internally to ensure Questel services are delivered on time and of the utmost quality:
-Accept projects from project managers
-Assign projects to vendors or internal resources via SAVANTA
-Track project status
-Deliver projects to the File Formatting Team
-Send linguistic questions to project managers or linguistic teams
-Process purchase orders in SAVANTA
-Consult with other Translation Coordinators on questions about projects and send them to project managers
-Coordinate with other Questel teams
-Responsible to ensure profitability of projects and meeting monthly revenue goals
-Process feedback to in-house linguists, vendors, and/or from filing agents
-Coordinate with Vendor Services on vendor-related issues
-Communication with project managers about contingency plans for changes in scope/schedule/resources
-Process final project deliveries to agents, project managers, etc.
-Address purchase order concerns with accounting
-Ensure adequate translation resources are available for current and future projects
-Process test evaluations in SAVANTA
-Work collaboratively across multiple teams to communicate and manage expectations during all phases of a project
-Communicate to project managers about any issues that might impact Questel’s relationship with clients
-Provide detailed information to cross functional teams to ensure absolute accuracy in the final file
-Compile legal documents to attach to the application as needed
-Manage updating glossaries/term bases
-Escalate feedback needs through proper channels
-Complete or compile monthly reports and alert management of error trends
-Help guide Associate Translation Coordinators, as needed
-Collaborate with development team in reporting bugs
-Work on special projects and other duties as assigned by management
REQUIRED PROFILE
- Education and experience:
-Working knowledge of SAVANTA, Trados, and MS applications
-Excellent analytical, organizational, written, and verbal communication skills
-Willingness to occasionally manage and deliver projects during non-standard hours
-Outstanding planning, scheduling, and coordination skills
-Highly motivated with a willingness to take initiative and complete assignments
-Ability to stay on task with minimal supervision and regularly report on progress
-Quick learner with the ability to multi-task in occasionally stressful situations
-Proficient in Microsoft Office, advanced Excel skills (pivot tables, regression analysis, etc.) a plus
-Good time management skills and ability to complete a heavy workload within an established time frame
-Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
-Fluent in English - Personal attributes:
-Consistently standing and/or sitting with the ability to meet with other team members
-Consistently operating a computer and other office productivity machinery
-Remembering names and details
-Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
Skills Required
- Working knowledge of SAVANTA
- Working knowledge of Trados
- Proficiency in Microsoft Office
- Excellent analytical, organizational, written, and verbal communication skills
- Willingness to occasionally manage and deliver projects during non-standard hours
- Strong planning, scheduling, and coordination skills
- Ability to take initiative and complete assignments
- Ability to work independently with minimal supervision and report progress regularly
- Ability to multitask in occasionally stressful situations
- Good time management and ability to complete a heavy workload within established time frames
- Fluent in English
- Advanced Excel skills, including pivot tables and regression analysis
- Ability to maintain confidentiality of confidential and proprietary information
- Ability to consistently operate a computer and office productivity machinery
What We Do
Questel is a true end-to-end intellectual property solutions provider serving 20,000 organizations in more than 30 countries for the optimal management of their IP assets portfolio. Whether for patent, trademark, domain name, or design, Questel provides its customers with the software, tech-enabled services, and consulting services necessary to give them a strategic advantage. We use state-of-the-art technology such as artificial intelligence, big data, or blockchain, powered by an unparalleled network of international experts, to optimize the maintenance of any IP asset while streamlining the internal processes of our corporate and law firm clientele. These solutions, when combined with our IP cost management platform, deliver clients an average savings of 30-60% across the entire prosecution budget. Beyond IP, Questel’s mission is to facilitate the development of innovation in an efficient, secure, and sustainable way
