Job Title
Transition SpecialistJob Description Summary
Provide additional value to our clients, both internal and external, by verifying the transition process cross functionally has been followed and all transition tasks for each individual assignment has been completed. Lead and command the internal and external clients through the transition process with exceptional organization, communication, and rationale to provide a comprehensive and positive experience.Job Description
May be responsible for one or more of the following:
Plan, analyze and complete all required tasks of onboarding and offboarding newly awarded Multifamily property management assignments with minimal guidance and/or supervision using department tools
Lead communication among regional property managers, client accounting, corporate accounting, human Resources, technology & data solutions, ancillary services team, conversion team, external service providers, and clients involved in the property transition
Deliver a positive client (internal and external) experience during onboarding and offboarding
Identify unique transition needs and utilize critical thinking skills to plan and outline the best workflow to accommodate internal partners and external clients
Serve as knowledge hub for both external clients and internal partners for all aspects of property transitions
Operate with the highest data integrity across all platforms in a timely and efficient manner
Understand parameters in place for quality assurance as well as the ability to self-audit
Review new opportunity pipeline, pricing, and notification process with thorough understanding of impact of accurate and timely data for financial planning, project creation, and national statistics
Excellent written and verbal communication with all internal partners and external clients across all platforms
Collaborate with team members and fully align with the delineation of duties to complete all required tasks and deliverables
Ability to discern a high-risk task or deliverable and the knowledge of timing and who to best escalate issues to
Effectively lead and manage multiple transitions all at various stages of completion simultaneously at an elevated level of data integrity and service to internal partners and external clients
Identify areas of improvement needed on internal processes for onboarding and offboarding and provide solutions for process change and technology solutions to improve accuracy and efficiency
Participate in regular touch bases with your manager to facilitate personal and department goals, work through challenging transitions and enhance the culture of the team through personal development
Promote consistent best practices for property transitions by sharing learned experiences with the team as well as update internal process documents or suggesting improvements to workflows
Collaborate with account managers RVPs (Regional Vice Presidents), and RPMs (Regional Property Managers) to field questions, establish solutions, and create/improve tools
Serve as a change champion and remain flexible
Maintain expertise and resolve all property management issues and questions around property onboarding and offboarding
Ability to lead, create, assign deliverables and outline timing projections for ad hoc projects
Interpret complex revenue and expense categories as it relates to client invoicing - including but not limited to payroll reimbursement, fee revenue, due from client expenses
Understand and communicate employee allocations and related Workday work tags
Promote and monitor compliance requirements for both SOC controls, SOX controls, and property operations
Deliver presentations to clients during pitches
MINIMUM REQUIREMENTS
Bachelor's degree
3+ years of relevant experience
Or any similar combination of education and experience
Experience in multifamily real estate and basic accounting knowledge, including understanding Property Management function (preferred)
Proficiency with Microsoft Office products, including Word, Excel, and Outlook
Ability to understand and interpret complex real estate terminology
Effective and efficient time management skills
Detail oriented, organized, and thorough
Proven record of providing excellent internal and external customer service
Excellent interpersonal skills with high initiative, flexibility, and team approach to work
Excellent oral and written communication skills to include ability to create and hold presentations
PHYSICAL REQUIREMENTS
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours
May involve periods of standing, such as operating at a copier/fax/scanner
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly so others can understand you
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Ability to observe details at close range
COMPANY BENEFITS
120 Hours Paid Time Off annually; prorated upon hire
40 Hours Sick Time annually; prorated upon hire
2 Volunteer Days annually to support causes important to you & your community
12+ Company Holidays
Paid Parental Leave
Medical, Dental, Vision, & Life Insurance, with other supplementary benefit options, including pet insurance; Pre-Tax spending accounts
Company Discounts Program to many major retailers & service providers
Company-provided Personal & Professional Development, including access to LinkedIn Learning, Employee Assistance Program, & Counseling Services
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 68,000.00 - $80,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Skills Required
- Bachelor's degree
- 3 or more years of relevant experience
- Experience in multifamily real estate
- Basic accounting knowledge, including understanding of property management functions
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to understand and interpret complex real estate terminology
- Effective time management skills
- Detail-oriented, organized, and thorough work style
- Proven record of providing excellent internal and external customer service
- Excellent interpersonal skills with high initiative, flexibility, and a team-oriented approach
- Excellent oral and written communication skills, including the ability to create and deliver presentations
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
