Transition Manager

The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, they help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service to our business units and stakeholders.

Position Responsibilities:

• Transition and project management of initiatives related to location strategy, continuous improvement of processes, promoting digitization and expense reduction initiatives.
• Execution and support of the Company, Divisional and Operations strategy
• Work with clients to define and manage the scope, strategy, requirements, and implementation of transitions and projects.
• Develop cost-benefit analyses for project initiatives.
• Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Provide effective and regular communication within the project team, stakeholders, sponsors, and management.
• Manage client and team expectations and relationships.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
• Conduct After-Action-Reviews.

Shared Responsibilities:

• Share best practices and initiatives with other functional areas in Operations.
• Ensure delivery of services from key vendors.
• Customer Experience
• Process Improvement and Expense Management
• Compliance and Risk Management

Required Qualifications:

• At least 3-5 years transition or project management experience
• 5 – 7 years’ experience in BPO, shared services or financial services
• Post-secondary education and equivalent business experience
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
• Knowledge of transition and project planning and tracking tools
• Excellent analytical and problem-solving skills
• Strong presentation and written communication skills

Preferred Qualifications:

• People Management / Leadership Skills
• PMP Certification

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].