Transition Case Manager, Community Based Services

Job Description Summary:

Job Description:

The Transitions Program was designed to work with individuals who are incarcerated and due to be released within 90 days with the intention of providing systematic assistance in the navigation of healthcare and social service systems. The goal of the program is to work with individuals in setting goals prior to release and to provide care coordination after release to avoid recidivism. The Case Manager (CM) is responsible for maintaining a caseload of patients, conducting regular case management appointments, and providing overall support of the Transitions Program at CHCI including on-going communication with DOC, community partners, and patients. The CM will work directly with the Program Specialist Manager to support daily operations of the program and to ensure seamless entry into care for individuals eligible for services. The CM will provide efficient data retrieval, documentation, analysis, and monitoring as needed to meet the deliverables required from the funder.

GENERAL RESPONSIBILITIES:

• Work with patients to provide targeted case management and use their individual service plan to accomplish tasks, activities, goals, and objectives that align with their own personal goals and their long-term plan for success.
• Act as a patient advocate for individuals experiencing challenges that include social determinants of health like housing insecurity, food insecurity, and economic vulnerability.
• Coordinate patient care internally and externally to ensure the efficient accomplishment of healthcare and social goals.
• Conduct in-person outreach at the correctional institute to enroll eligible participants in the Transitions program.
• Complete and monitor data entry, record keeping, and reporting. 
• Complete documentation in CHC EHR daily that provides an overview of encounters and information pertinent to continuity of care and data tracking for each participant.
• Conduct and maintain community outreach and collaboration with community organizations and partnerships.
• Obtain and maintain WRNA Training and conduct WRNA Assessments as appropriate for participants. Additionally, use WRNA training to interpret results conducted pre-release and use them to assist participants in setting goals.
• Participate in any trainings required by Community Health Center and the state of Connecticut.
• Assist with template creation, scheduling, and follow up for all Transitions patients.
• Work with DOC discharge planners and re-entry counselors to assess patients being released and develop a comprehensive service plan with short and long term goals and objectives for each individual patient.
• Practice and educate on harm reduction model of care that will promote the accomplishment of small, manageable goals while also working with patients to empower long term plans that are reasonable and fit their needs.
• Work with the Program Specialist Manager to develop policies, procedures, manuals, and trainings as needed for the Transitions Program.
• Assist the Program Specialist Manager with all aspects of compliance for all safety and regulatory requirements for funding.
• Provide support to CHC providers to facilitate continuity of care, treatment adherence, and completion of healthcare goals as needed.
• Actively participate in all meetings related to Transitions Program and CKP.
• Disseminate information internally at CHC and externally at partner agencies and with community collaborators about services available and how to access them.
• Work with communications team to develop and update materials that provide information about the Transitions Program for any audience.
• Performs other related duties as assigned

III.       REQUIRED QUALIFICATIONS

• Associate’s degree in human services or related field or high school diploma/GED and adequate experience to replace this.
• Valid Connecticut driver’s license and ability to travel to locations across the state as needed.
• Prior experience working with community agencies and programs.
• Demonstrates ability to work cooperatively with providers and agencies.
• Effective oral and written communication skills.
• Prior experience in providing services to bicultural individuals/families desired.
• Ability to organize, prioritize, and maintain deadlines
• Working knowledge of the program, its target populations and additional resources available in the community.
• CHC requires as a condition of employment current American Red Cross CPR for the Professional Rescuer and AED (CPR/FPR/AED) certification. The only acceptable alternative is current American Heart Association BLS/AED for Healthcare Providers certification

            External                                                                      Frequency                     

1.   Community Partners                                                        Ongoing

2.   Eligible and Enrolled Patients                                         Daily

Internal                                                                        Frequency

       1.   Program and Department Staff                                         Ongoing

       2.   Volunteers/Interns                                                           Ongoing

       3.   On-Site Management                                                        Ongoing

This position requires some physical exertion, mostly in support of groups in a program area.  Work is both remote, office-based and community-based.

Full-Time, 40 hours a week with evenings and/or weekends required based on program needs. Ability to travel to locations as deemed necessary.

Experience with Microsoft Excel, Word, and Outlook. This position is highly involved with staff, providers, clients, colleagues, and community. Strong oral and written skills are required. 

Confidentiality of patient and business information is a requirement. Confidentiality of patient and business information is a requirement.  Full access to patient medical records and encounter data. Confidentiality must be maintained according to CHC policies.

1.         Responsibility for client data entry.

2.         Access to medical system information.

3.         Confidential patient correspondence.

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