Transition Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Transition Architect

The person in this role will be part of the SaaS Upgrade and Transitions Team and will be responsible for routinely and proactively assessing PTC software, PTC tooling, and customer specific landscapes to qualify that there are valid paths to either upgrade them to newer supported versions and/or to a new PTC SaaS offering when applicable.

The SaaS Upgrade and Transitions Team is responsible for ensuring that there are viable and well understood paths for keeping our SaaS hosted customers on supported versions of our software.  We strive to ensure that customers understand the processes and expectations with upgrading their solution(s), support efforts to ensure that our customers are continuously in a state where we can upgrade them to a newer version of our software with minimal challenges and efforts, and to help qualify the viability of customers who may be a candidate to move to a different SaaS offering.

Day-To-Day Responsibilities:

• Leads efforts in qualifying that platform/product release updates function as expected
• Maintaining and communicating an awareness of PTC Products and feature release schedule
• Identifies issues with the platform/product and drives them to a resolution
• Engages with both internal and external stakeholders to understand where platform and product improvements can and should be made
• Effectively communicating required Enhancement requests
• Supports educating customers on operational processes and expectations around SaaS offerings
• Reviews project outcomes and deliverables to ensure any gaps in platform/product are identified and addressed
• Provides platform tooling mentoring and guidance to operation teams
• Reviews customer build and customization packages and provides feedback on potential issues that may be upgrade impactful
• Builds knowledge content/materials and delivers enablement to relevant stakeholders when necessary
• Expected to participate and lead discussions with various other groups within PTC, including but not limited to R&D, Product Management, Customer Success, and Service Management at various levels from Engineer to VP levels

Requirements:

• Strong Object-Oriented Programming expertise
• Strong problem solving and critical thinking skills
• Strong motivation to learn new technologies
• Ability to effectively train people
• High tolerance for ambiguity
• Strong time management skills
• Implementation knowledge around PTC Windchill software
• Bachelor’s Degree in relevant technical field (IT, CS, Programming, etc.) highly desirable or equivalent relevant education and experience
• 4-8 years professional technical experience preferred
• Fluent in English with excellent written and spoken communication skills
• Proficiency in web development technologies, Microsoft Word, Excel, PowerPoint, Project and Outlook
• This position requires US citizenship

Preferred:

• Familiarity with SaltStack

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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