The Role
Support Transportation Services account management by handling customer communications, tracking and resolving issues to meet SLAs, conducting account reviews, maintaining system/process knowledge, and producing reports and meeting minutes. Serve as liaison across account support, vendors, and leadership to improve customer satisfaction and recommend solutions.
Summary Generated by Built In
At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.
We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.
Significance Inc is seeking a Transit Specialist (Intermediate) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance.
The Transit Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas.
Required Skills and Responsibilities:
Responsibilities:
• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues
• Proactively support Account Management team as necessary
• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
• Ensure all processes and procedures are completed and quality standards are met
• Demonstrate consistently sound judgment and creative thinking
• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
• Receive and answer concerns from customers or users in relation to the customer questions
• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
• Investigate, track and resolve customer concerns; identify trends and recommend solutions
• Support the overall customer satisfaction of customer accounts.
Required Qualifications:
• 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes
• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies)
• Must have excellent writing skills and be able to simplify complex scenarios
• Experience with transportation or transit subsidy programs in the federal government highly desired
• Experience using Salesforce and SharePoint highly desired
• Excellent interpersonal communication skills
• Excellent data collection, analytic and report writing skills
• Exceptional listening and strategic questioning skills
• Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
• Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels
• Professional appearance required
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
We are an E-Verify Employer
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Skills Required
- Public Trust clearance
- 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes
- Highly proficient in MS Project (documenting tasks, start/end dates, dependencies)
- Excellent writing skills and ability to simplify complex scenarios
- Experience with transportation or transit subsidy programs in the federal government
- Experience using Salesforce
- Experience using SharePoint
- Excellent interpersonal communication skills
- Excellent data collection, analytic and report writing skills
- Exceptional listening and strategic questioning skills
- Ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
- Ability to write, edit and manage correspondence at executive levels
- Professional appearance
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The Company
What We Do
Founded in 2014, Significance Inc. is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) providing mission-critical technical and business solutions to federal government agencies. They specialize in data strategy, AI/ML, process automation, and financial management services, helping DoD and other federal clients solve complex challenges and streamline operations.
