At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.
Location: This position will reside in Burlington, NC pending contract award.
What you’ll do:
- Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
- Perform monthly Safety meetings
- Training, retraining and updates to policies, procedures and safety guidelines
- Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
- Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
- Perform additional duties as assigned or required
- Monitor performance of direct reports and provide coaching and guidance
- Perform additional duties as assigned or required
What you’ll need:
Experience, Education & Certifications:
- Bachelor’s Degree (or equivalent combination of education and experience) in a related field
- 5+ years of experience in transit management
- Previous experience working with senior citizens or persons with disabilities
- Experience supervising hourly personnel in a passenger transportation environment
- Experience training in a classroom and behind the wheel setting
- Must possess a valid driver’s license
Skills:
- Strong problem solving skills
- Ability to understand and administer discipline
- Knowledge of basic safety and training procedures
- Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
- Ability to maintain high level of confidentiality
- Regular attendance is required
Even better if you have...
- Bachelor’s degree in a related field
- Previous management experience in the Para-Transit or livery industries preferred
- Capabilities as it relates to data analytics preferred
- Thorough knowledge of ADA, DOT, FTA regulations preferred
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $55,920 annually
Salary Max: $83,880 annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
