Transit Coordinator

The MBTA is Mobility Center in Boston that will assist seniors and people with disabilities in accessing and using a wide range of transportation services in the Boston area. Cutting-edge support services are offered at the Center. MTM Transit is looking for qualified candidates to be part of an exciting program and a dynamic multi-disciplinary team. Please note that this position is in office, but also has 2-10 events a month that you will use Boston's public transportation to attend.

What Will Your Job Look Like?

The Transit Coordinator is tasked with supporting the Program Director, Travel Training Manager, and staff in providing training to individuals on the utilization of transportation options. Duties include general clerical, data entry, processing service applications and manage communications for the site. The Transit Coordinator will assist with technology training, trip planning, reduced fare applications, marking and tethering, remote route checks, and other transit responsibilities as needed.

This position will sit on our Boston, MA office.

What You’ll Do:

• Assist Travel Trainers in providing services to potential and actual trainees

• Assist Travel Trainers in performing outreach activities (2-10 events a month)

• Schedule training at the time and location of the specific routes requested

• Perform marking and tethering as needed

• Complete all reports and paperwork

• Perform transit checks and route inspections

• Create personalized lesson plans, as needed

• Must conform to MTM’s HIPAA standards

What You’ll need:

• High school diploma or G.E.D. equivalent

• An Associate degree in Education, Human Services, or Healthcare preferred

• Experience working with disability and/or senior service community organizations

• Familiarity with the American with Disabilities Act (ADA)

Even better if you have...

• Familiarity with the transit agency system

• Demonstrated training skills, comfortable leading groups of people

• Strong interpersonal skills that allow for effective working relationships

• Intermediate level of proficiency or above with the Microsoft Office Suite, including Word, Excel and Outlook

• Excellent communication skills

• Excellent organizational and multi-tasking skills

• Ability to work flexible hours, in all weather conditions

• Ability to maintain and comply with confidentiality requirements

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Tuition Reimbursement

• Leadership Mentoring Opportunities

Hourly Rate Range:

 Min Rate: $23

Max Rate: $25

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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