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Our Purpose - We bring compassion to innovation.
Our Mission - We dramatically modernize digital healthcare solutions.
The Role
The Transformation Specialist manages workflows, supports clinical protocols, and helps with operational transitions for new customers in cardiac device management.
Summary Generated by Built In
PaceMate™ Transformation Specialist (remote, full-time)
Primary Location: Contiguous United States (remote)
WHY WORK AT PACEMATE?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are currently seeking a highly skilled and motivated individual to join our dynamic team as a Transformation Specialist supporting the success of PaceMate’s transformation initiatives by managing proactive alert workflows, ensuring adherence to clinical protocols, and providing post-go-live stabilization support. Reporting to the Clinical Transformation Coordinator, this role serves as an internal resource for the Clinical Operations and Customer Success teams, helping to ensure that new customers experience a smooth operational transition and ongoing clinical support.
This position plays a critical role in enabling seamless onboarding and clinical efficiency. Specialists contribute to a consistent and scalable clinical model by helping reduce non-actionable alerts, monitoring workflow adoption, and reinforcing best practices with our customers.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ROLES AND RESPONSIBILITIES
Alert Management & Clinical Workflow Support
Post-Onboarding Stabilization Support
Vendor Site & Protocol Oversight
Continuous Improvement & Collaboration
QUALIFICATIONS
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION, EXPERIENCE, AND CORE COMPETENCY REQUIREMENTS
LICENSURE/CERTIFICATION:
Certification from the International Board of Heart Rhythm Examiners (IBHRE) (CCDS, CEPS, CDRMS) required within the first year
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: Clinical Transformation Coordinator
Supervises: None
Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of
$90,000 - $100,000 annually, depending on education, certifications and experience.
Primary Location: Contiguous United States (remote)
WHY WORK AT PACEMATE?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are currently seeking a highly skilled and motivated individual to join our dynamic team as a Transformation Specialist supporting the success of PaceMate’s transformation initiatives by managing proactive alert workflows, ensuring adherence to clinical protocols, and providing post-go-live stabilization support. Reporting to the Clinical Transformation Coordinator, this role serves as an internal resource for the Clinical Operations and Customer Success teams, helping to ensure that new customers experience a smooth operational transition and ongoing clinical support.
This position plays a critical role in enabling seamless onboarding and clinical efficiency. Specialists contribute to a consistent and scalable clinical model by helping reduce non-actionable alerts, monitoring workflow adoption, and reinforcing best practices with our customers.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ROLES AND RESPONSIBILITIES
Alert Management & Clinical Workflow Support
- Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform evaluation, diagnostic review, and analysis of cardiac device transmissions to decrease frequency of non-clinically actionable reports
- Recognize abnormal functions of pacemakers, defibrillators, ILRs and CRT devices and recommend strategies to address and correct issues.
- Stay abreast of the latest advancements in cardiac care and remote monitoring to provide informed insights.
- Monitor and manage proactive alert workflows in accordance with approved customer protocols.
- Identify and flag patterns of alert volume or protocol issues for review by the Coordinator.
Post-Onboarding Stabilization Support
- Provide internal support during and after customer Go-LIVE, ensuring clinical teams follow defined workflows.
- Serve as an internal point of contact for alert-related questions during the post-onboarding period.
- Serve as backup support for customer calls when needed, assisting in alert program education and personalized clinic-level assistance.
- Assist with internal documentation of alert settings, workflows, and protocol references.
Vendor Site & Protocol Oversight
- Perform regular reviews of customer vendor sites and PML alert notification sheets to ensure settings align with PaceMate’s recommended configuration.
- Identify discrepancies and escalate issues to the Clinical Transformation Coordinator for follow-up.
- Track trends in vendor site management to support scalable alert oversight.
Continuous Improvement & Collaboration
- Participate in regular syncs with the Clinical Transformation Coordinator to share feedback and identify improvement opportunities.
- Support and provide documentation for customer insights to aid in business reviews and ongoing customer engagement.
- Collaborate with Customer Success and Clinical Operations teams to ensure insights and clinical partnership reviews are accurate and actionable.
- Contribute to testing and piloting workflow changes prior to broader implementation.
- Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
- Support and contribute to PaceMate’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.
QUALIFICATIONS
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION, EXPERIENCE, AND CORE COMPETENCY REQUIREMENTS
- Associate or bachelor’s degree in a healthcare-related field preferred
- Minimum three (3) years of proven experience in a clinical setting with a focus on cardiac device management
- Understanding of remote monitoring alert workflows and clinical protocols.
- Minimum one (1) year of experience in the PaceMate LIVE platform preferred
- Excellent communication and presentation skills
- Strategic thinking and problem-solving abilities
- Ability to collaborate effectively in a cross-functional team environment
- Proficiency with Microsoft Office Suite, specifically MS Excel and PowerPoint a plus
- Proficiency with collaboration applications and software (Teams, Zoom, Slack) a plus
- Detail-oriented with exceptional organizational skills
LICENSURE/CERTIFICATION:
Certification from the International Board of Heart Rhythm Examiners (IBHRE) (CCDS, CEPS, CDRMS) required within the first year
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: Clinical Transformation Coordinator
Supervises: None
Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of
$90,000 - $100,000 annually, depending on education, certifications and experience.
Top Skills
Microsoft Office Suite
Pacemate Live
Remote Monitoring Applications
Slack
Teams
Zoom
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The Company
What We Do
PaceMate is the only comprehensive remote cardiac monitoring solution in the industry. We offer a fully automated, vendor-neutral software + expert-service solution to help provide better care for cardiac patients. By filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep, we're bringing cardiac care to the next level. Cloud-based. Secure. Compliant. Learn more at pacemate.com.
Why Work With Us
Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit cardiac patients, caregivers, clinicians, and hospital administrators while driving healthy turn-key solutions that identify lost revenue and inefficiencies.
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