Business Analytics and Delivery Skills
- Requirement gathering, stakeholder management, and structured problem solving
- Data analysis, visualization, and exposure to AI-enabled tools (Power BI, Tableau, Excel)
- Define data needs, perform data preparation, and support AI-driven reporting
- Process analysis, documentation, and identification of improvement opportunities
- Executive-ready presentation and structured storytelling skills
- Understanding of governance, coordination, and delivery tracking
- Translate data and process insights into clear, actionable outcomes
Solution Shaping, Domain & AI-Enabled Capabilities
- Translate business problems into data-driven or AI-enabled solution opportunities
- Identify and evaluate use cases based on feasibility, impact, and data availability
- Apply domain context to guide solution outputs, quality expectations, and controls
- Define high-level solution approaches, workflows, and decision frameworks
- Conduct Current state assessments and documentation and recommend AI enabled future state
- Apply domain understanding to improve accuracy, consistency, and relevance of AI-generated outputs
- Support development of phased implementation plans aligned to business priorities
- Define validation approaches, checkpoints, and human intervention points where required
- Review and validate solution outputs to ensure alignment with business expectations
Support adoption through clear documentation, training inputs, and feedback incorporation
Responsibilities- Participate in end-to-end delivery of AI-enabled consulting engagements—from proposal through final outputs
- Structure problem statements, define analytical approaches, and translate findings into actionable recommendations
- Analyze business processes and operational data to identify inefficiencies, root causes, and improvement opportunities
- Conduct stakeholder workshops to capture processes, pain points, controls, data touchpoints, and AI enablement areas
- Develop current- and future-state artifacts (process maps, SOPs, journey maps, RACI) aligned to AI-driven transformation
- Perform data analysis and work decomposition to quantify impact, benefits, and business case value
- Create executive-ready presentations, narratives, and deliverables for senior stakeholders
- Collaborate with cross-functional teams to validate insights, shape AI-driven solutions, and track emerging AI and industry trends
- Bachelor’s degree (preferably in Business Administration or related field)
- 1–3 years of experience in business analysis, consulting, analytics, or related roles
- Strong analytical thinking and structured problem-solving skills
- Experience in stakeholder interaction and requirement elicitation
- Proficiency in Excel, PowerPoint, and at least one visualization tool (Power BI / Tableau)
- Strong communication skills (written and verbal)
- Understanding of process improvement, data analytics, and digital transformation concepts
- Prior work experience and knowledge in the Insurance domain will be preferred
- Experience in working with AI tools and applications will be an advantage
Skills Required
- Bachelor's degree (preferably in Business Administration or related field)
- 1-3 years of experience in business analysis, consulting, analytics, or related roles
- Strong analytical thinking and structured problem-solving skills
- Experience in stakeholder interaction and requirement elicitation
- Proficiency in Excel, PowerPoint, and at least one visualization tool (Power BI or Tableau)
- Strong communication skills (written and verbal)
- Understanding of process improvement, data analytics, and digital transformation concepts
- Prior work experience and knowledge in the Insurance domain
- Experience working with AI tools and applications
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
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