Transformation Program Manager

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi is hiring an experienced Program Manager to join our operations project management office and support our transformation program management team. This person will help guide the work of various Operations groups in automating manual processes and managing member-centric servicing programs to implement an improved servicing model, as well as supporting PEGA and our complaints program. The Operations and Transformation platform team leads the development and implementation of the Operations strategic roadmap, including designing, planning, coordinating, and implementing all operational impacting projects (programs, policy, products, tools, and technology) to ensure Member Engagement teams are equipped with the most efficient tools, technology, and processes to best serve our Members.
The successful candidate will work directly with operations business owners, vendors, products, and engineering, to ensure projects meet established timelines and scope. They will manage and direct the implementation of projects, ranging from small to large, requiring the definition, development, delivery, and deployment of solutions that meet stakeholder needs and align with business drivers.
What you'll do:

• Dissect business functions and identify opportunities to create value
• Bring strong subject matter knowledge to define project scope, facilitate requirements, and proactively identify and overcome project blockers
• Drive projects across the end-to-end banking experience originations, fulfillment, and servicing experiences
• Manage and engage with multiple projects concurrently while addressing all project artifacts and operational readiness activities
• Execute project management skills with rigor and discipline, driving stakeholders forward cohesively and collaboratively while ensuring proper communication and accountability
• Establish and conduct meetings to communicate expectations, project roles, and status updates; track open issues and work with all groups and clients to resolve issues as required
• Identify and manage project dependencies, risk mitigation, and critical path items and follow appropriate methodologies
• Maintain excellent communication with all levels of management, be responsive to clients, and provide appropriate training and cross-training to other team members

What you'll need:

• Minimum 5 years of experience in project management, or business analysis within the financial services industry
• 5-8 years of hands-on experience within a financial services
• Familiarity with end-to-end banking and credit card experiences, including originations, fulfillment, and servicing
• Proven track record of execution in a multi-disciplinary, high-paced environment
• Proficient with financial reports, business intelligence tools, and workflow design
• Excellent interpersonal skills and demonstrated ability to lead
• Ability to write and communicate clearly to internal stakeholders and vendors
• Capable of grasping and utilizing complex ideas and strategies
• Extremely organized and a strategic thinker who can execute in a fast-paced environment

Nice to have:

• PMP, CAPM, or SCM certification preferred
• Vendor management experience is a plus
• Experience using Smartsheet software
• Hands-on experience within a financial services call center environment is highly preferred

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.