JOB PURPOSE
This role will be responsible for the management, business analysis, and oversight of the service transformation portfolio, covering initiatives across the Retail and Business Banking Group (RBG), Wholesale Banking Group (WBG), and the contact centre, as well as oversight of initiatives focused on embedding a service transformation mindset.
JOB ACCOUNTABILITIES ·
- Shaping the change agenda for WBG (including but not limited to Investment and Transaction Banking, Institutional Banking, Corporate Banking) as well as Treasury, Asset Management & Global Markets, working with Group Heads and their direct reports to prioritize key change initiatives in line with the strategic direction of CBD
- Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities
- Establishing and maintaining effective working relationships with all senior business unit stakeholders including Group Heads and external vendors as required and ensuring effective portfolio communications
- Identifying resourcing needs in line with the portfolio plan
- Facilitating Steering Committees with Executive Committee membership to ensure strategically important changes to remain on track for delivery
- Ensure accuracy of project charters (including change impact assessments and project plans), business requirement documents and project reviews
- Consulting on business cases and UAT strategies undertaken by the business units and advising Group Heads and direct reports on same
- Overseeing translation of business analysis, requirements definition and business case production into practical implementation
- Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities
- Designing effective strategies to ensure change adoption (e.g. Training and Communications)
- Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability
- Providing coaching and guidance to the respective BU / Department to enhance the effectiveness of project and change management and supporting governance within the BU / Department
- Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence
- Comply with the latest guidelines of the Central Bank of UAE
- Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures
- Strict adherence to internal policies pertaining but not limited to clean desk, system security, code of conduct and confidentiality, and additional policies introduced in the future.
QUALIFICATIONS
- Minimum Bachelor’s degree
- Post graduate in business management is a plus
- Minimum 8 years of banking experience
- Preferably 10+ years of relevant experience in projects / change management; within financial institutions
Skills Required
- Bachelor's degree
- Postgraduate degree in Business Management
- Minimum 8 years of banking experience
- 10+ years experience in projects/change management within financial institutions
What We Do
Commercial Bank of Dubai is one of the leading banks in the UAE, offering innovative and bespoke personal banking and business banking services, through state-of-the-art digital channels including mobile and online banking and through an extensive branch and ATM network. Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
