The Role
The Operations Director drives operations modernization, oversees transformation initiatives, assists clients in efficiency programs, and develops cost reduction strategies while managing client relationships and engagement teams.
Summary Generated by Built In
As an Operations Director, you’ll assist clients with developing and implementing operations modernization and improvement initiatives for the Operations Transformation Practice – all with the resources, environment, and support to help you excel.
From day one, you’ll be empowered by the greater Advisory team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.
Your day-to-day may include:
- Aid cross-functional teams in the delivery of major transformation initiatives within the realms of operational efficiency programs, digital and AI enabled operations management solutions, product and operations modernization programs incorporating business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change
- Design and execute enterprise cost reduction programs for corporate clients and private equity sponsored portfolio companies.
- Perform engagement management responsibilities that could also include performance reviews, task delegation, project financials, deliverable quality review, and client management across industries
- Assist with the development of solution content, whitepapers, and/or other thought leadership material
- Maintain a good working relationship with clients and work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor
- Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence
- Manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams
- Manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews
- Employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance
- Lead and support business development activities, such as identification, proposal development and other pursuit activities at clients
- Create, interpret, and transform data and analytics into actionable performance insights
- Meet or exceed targeted utilization
- Other duties as assigned
You have the following technical skills and qualifications:
- Bachelor's degree in Business, Operations Management, Data & Analytics, Engineering, or related field required
- Minimum 10 years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level required
- Professional certification in a relevant field required: Lean Six Sigma, Master Black Belt, Black Belt, Green Belt, Certified Supply Chain Professional, Certified Turnaround Professional, etc.
- Client project delivery experience within multiple industry sector such as Manufacturing, Financial Services, Healthcare, Life Sciences, Energy, Transportation & Distribution, Construction, Retail, etc.
- Business Performance Analysis
- Target Operating Model Design and Transformation
- Operational Efficiency & Control
- Process Improvement /Design and Automation
- Enterprise Cost Reduction
- Sourcing & Procurement
- Complex Supply Chain Optimization
- Turnarounds of Distressed Companies
- Have excellent verbal and written communication skills
- Can travel as needed. Expected travel is up to 35 - 40% but occasionally up to 80%
The base salary range for this position in Chicago, IL only is between $187,500 and $312,500.
The base salary range for this position in New York, NY only is between $202,500 and $337,500.
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About UsAt Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the TeamThe team you’re about to join is ready to help you thrive. Here’s how:
• Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact [email protected].
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Gran Thornton does not require or administer lie detector tests as a condition of employments or continued employment.
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The Company
What We Do
Forget what you think you know about professional services. We go beyond what’s expected and help others do the same. Grant Thornton is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading independent audit, tax and advisory firms. That means our network has more than 60,000 professionals in more than 135 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too. One thing we won’t do? Grant Thornton LLP will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503. "Grant Thornton” refers to Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and the member firms are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see grantthornton.com for further details.
