Join us as a Transformation Manager
- If you’re passionate about delivering an outstanding customer experience and want to develop your programme management and financial acumen, we’d like to hear from you
- We’ll look to you to manage the design and delivery of the bank of the future by delivering increased customer value and effortless customer experiences through various channels, propositions, products and services
- You’ll be joining a fast paced and customer focused team driving innovative thinking and continually challenging the business to deliver more for customers
- This is an office first job, so most of your time will be spent on site at one of our offices
As a Transformation Manager, you'll manage and deliver our customer value strategy, and align it to wider customer and financial targets. Working collaboratively with other teams, you'll identify opportunities to digitise, develop business cases, improve existing and create new experiences and drive the delivery of programme ambitions.
Your role will also involve:
- Bridging the gap between executive strategic messaging, and initiative level delivery
- Owning and managing relationships with senior stakeholders, to ensure transformation plans are coordinated across the Bank
- In-depth understanding of sub-programme initiatives and business cases, with the ability to summarise and communicate to leadership level stakeholders
- Risk and strategic programme management; alignment and reporting across delivery plans
- Challenging propositions and working with business areas to co-design improved business cases and initiatives
You'll be the voice of the customer in this role, so you'll need to be passionate about customer experience and continuous improvement. Along with a creative mindset, you'll be an expert in channels and will have a successful track record of driving initiatives to support digital transformation within a banking context.
You'll have experience in driving and delivering innovative ideas, harnessing digital and technological advances that truly benefit customers.
We’ll also be looking for:
- Independent and critical thinking
- Ability to break down complex problems into an actionable plan
- Experience driving channel transformation within a banking context to support digital transformation such as initiatives to support branch or telephony transformations
- A deep understanding of digital propositions across retail banking products
- An understanding of strategic trends impacting retail banking and how customer expectations are shifting
- An understanding of the potential applications of Generative AI in retail banking, and practical capability to deliver this to customers
- A talented communicator who can influence, inspire and engage customers and colleagues
- A strong challenger mindset, with the willingness to challenge senior stakeholders
- Exceptional stakeholder management skills, with the ability to understand a wide range of perspectives and work towards a joint outcome
- The ability to implement strategic direction for future customer experiences
- A proven ability to adapt to quickly changing environments, learn at pace, and encourage others to do the same
- Experience of building and communicating business cases
Ideally, you'll have extensive post‑graduate experience gained within a Big Four management consultancy or in an equivalent role, such as a strategy or transformation position within a large organisation.
Hours
35Job Posting Closing Date:
25/01/2026Ways of Working:Office FirstTop Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
