- Provide thought leadership on business process excellence and continuous improvement.
- Document existing processes and workflows while considering interdependencies, procedures, and requirements.
- Optimize productivity by designing, implementing, and testing new procedures and process maps.
- Assemble reports to document process status and changes, measuring efficiency gains.
- Design metrics to measure productivity and identify areas for improvement.
- Communicate findings and proposals to key stakeholders.
- Provide thorough instructions for successful implementation of process changes.
- Work with partners to evaluate compliance and risk assessments.
- Assist in creating a culture of continuous improvement.
- Create, edit, and update communications materials including but not limitLed to communication plans, corporate messages, and presentations.
- Partner with the Automation Solutions team in creating or maintaining RPA automations for stakeholders as required.
- Excellent analytical skills.
- Problem identification, problem solving and independent decision making skills.
- Ability to persuade others to change existing practices.
- Excellent written and verbal communication skills.
- Excellent organization and management skills
- Proficiency in drafting and authoring formal policy and procedure documents.
- Proficiency in documenting process workflows in MS Visio or other workflow documentation tools.
- Ability to apply continuous improvement methodology to review and revise existing policy and procedures.
- 3 years of experience with process improvement metholodogies (e.g., Six Sigma, Lean or other).
- 3 years process analysis, engineering, automation, or related experience.
- HS Diploma/GED and a minimum of 5 years of related experience.
- 4 Year College Degree.
- 3 years of experience in a banking environment.
- 5-7 years' experience in Change Management and/or Process Improvement.
Top Skills
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927.
For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small.
We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed.
©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
