Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.
Salary:
- PLN 24.000-30.000 (B2B); or
- PLN 19.900-24.900 gross (Employment Contract).
Your tasks and responsibilities:
- Process audit with stakeholders from Sales, Finance, Delivery and People teams. Identifying inefficiencies, redundancies and opportunities for improvement.
- End-to-end mapping and optimization of key business processes, with particular focus on the sales process and deciding which Salesforce functions will be taken over by other systems as part of its replacement.
- Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated or discontinued.
- Mapping data flows between HubSpot, Salesforce, Productive, PeopleForce, enova and NG OS internally developed systems, including points of manual re-entry.
- Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice.
- Gathering requirements for integrations, process improvements and new features, and their prioritization, agreed with tool owners and internal development teams.
- Oversight of system migrations and consolidation, including the migration from PeopleForce to an internally developed platform: requirements, completeness, validation, sign-off.
- Program plan and its management: schedule, dependencies, decisions.
- Design and delivery of change communication.
- Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency and the overall systems architecture.
Requirements
- 5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
- Fluent English and Polish.
- Experience leading cross-functional process optimization and business systems transformation initiatives.
- At least one system decommissioning, consolidation or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
- Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
- Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
- Data migrations: field mapping, cleansing, validation, GDPR.
- Systems thinking and process modeling.
- Working with senior stakeholders, including the management board.
- Holding to decisions under pressure.
- Talking to developers as an equal, without coding.
- Program management: schedule, dependencies, decisions.
- Change communication.
- Clear and concise communication.
Nice-to-haves:
- HubSpot, Salesforce, Productive, enova.
- Integration tools (e.g. Make, Zapier, n8n).
- Experience in IT services or a software house.
- Experience with internal business platforms and custom-built operational systems.
- Using AI in operations.
Benefits
- Access to the WorkSmile platform offering benefits adapted to your preferences:
- Multisport card,
- Private health insurance package,
- Life insurance,
- And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
- Discounts on Apple products.
- Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.
Skills Required
- 5+ years of experience in transformation, process excellence, PMO, or operations at a company of 200–1,000 people
- Fluency in English and Polish
- Experience leading cross-functional process optimization and business systems transformation initiatives
- Experience completing at least one system decommissioning, consolidation, or replacement from audit through sign-off
- Experience designing integration requirements, including master data, synchronization direction and frequency, and error handling
- Experience writing requirements for an in-house development team and prioritizing the backlog with a product owner
- Experience with data migrations, including field mapping, cleansing, validation, and GDPR
- Systems thinking and process modeling skills
- Experience working with senior stakeholders, including a management board
- Ability to uphold decisions under pressure
- Ability to communicate effectively with developers without coding
- Program management experience covering schedules, dependencies, and decisions
- Change communication experience
- Clear and concise communication
- Experience with HubSpot, Salesforce, Productive, or enova
- Experience with integration tools such as Make, Zapier, or n8n
- Experience in IT services or a software house
- Experience with internal business platforms and custom-built operational systems
- Experience using AI in operations
What We Do
Netguru is a digital acceleration consultancy founded in 2008. Netguru builds digital products that let people do things differently – offering digital acceleration tools, resources and know-how to companies of all shapes and sizes – to make beautifully designed digital products in a way that’s fast and fits their needs. Netguru provides consulting services in product development, creating software solutions, and product design. Since our founding in 2008, our team has completed more than 1000 projects and has 500+ people on board working from all over the world. Currently, Netguru collaborates with the largest brands in the world, such as UBS, Merck, Volkswagen, IKEA, and Keller Williams, as well as fast-growing innovators in the financial (Solaris), education (Babbel) or robotics (Temi) industries. Netguru has been recognized as one of the fastest-growing companies in Europe. Our company was featured in the prestigious Deloitte’s Technology Fast 50 (four times) and in The FT 1000 list in 2017, 2018, 2019, and 2022. We're a certified B Corporation since 2020. Netguru was also recognized among the Best Workplaces, Poland in the 2021 edition of the Great Place To Work® listing. Connect with us to keep up to date with news from Netguru and follow the latest trends in our industry.
