Transformation Director

Posted 4 Days Ago
Be an Early Applicant
Alpharetta, GA, USA
In-Office
Entry level
eCommerce • Fintech • Payments
The Role
Leads complex client technology implementations from end to end, ensuring revenue, timeline, and satisfaction goals are met. Builds executive client relationships, manages cross-functional delivery teams, shapes statements of work, negotiates commercial terms, and oversees budgets and profitability. Identifies market opportunities, develops business cases, and expands services or client portfolios while translating business needs into scalable payment solutions.
Summary Generated by Built In

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Transformation Director to join our ever evolving Transformation Team and help shape the future of global commerce. In this role, you’ll play a critical part in driving successful client partnerships and delivering complex technology solutions that power seamless payment experiences worldwide. Your leadership will directly influence client satisfaction, revenue growth, and the successful delivery of innovative implementations—connecting business needs with scalable solutions that move our clients and Global Payments forward. This is an opportunity to lead with impact, collaborate across functions, and help define how we deliver value in a rapidly evolving payments ecosystem.

What you’ll own
  • Drive end-to-end delivery success for complex client implementations, ensuring outcomes meet revenue targets, timeline commitments, and client expectations.
  • Strengthen and expand client relationships by influencing executive stakeholders and creating opportunities for repeat business and long-term partnership growth.
  • Lead and empower cross-functional teams to deliver high-impact solutions, aligning priorities and resolving challenges to maintain momentum and achieve measurable results.
  • Own commercial outcomes by shaping Statements of Work (SOWs), negotiating terms, and ensuring alignment between client needs and profitable delivery.
  • Influence business strategy by identifying market opportunities, building business cases, and advancing new services or capabilities that accelerate growth.
What you’ll bring
  • Proven experience leading client-facing technology or professional services teams, with a track record of delivering complex implementations and driving client success.
  • Strong commercial acumen with demonstrated ability to manage budgets, negotiate contracts, and achieve revenue and profitability goals.
  • Exceptional stakeholder management skills, with confidence engaging executive-level clients and influencing cross-functional teams.
  • Strategic mindset with the ability to translate client needs into scalable solutions that deliver measurable business outcomes.
  • Leadership approach grounded in accountability, collaboration, and empowering teams to perform at their best.
It's a bonus if you have
  • Experience in the payments, financial services, or technology industry.
  • Advanced degree or additional qualifications in business, technology, or a related field.
  • Demonstrated success building new service offerings or expanding client portfolios in a professional services environment.
About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

    Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

    Skills Required

    • Experience leading client-facing technology or professional services teams
    • Track record delivering complex implementations and driving client success
    • Strong commercial acumen
    • Experience managing budgets and achieving revenue and profitability goals
    • Experience negotiating contracts
    • Exceptional stakeholder management skills
    • Confidence engaging executive-level clients and influencing cross-functional teams
    • Strategic ability to translate client needs into scalable solutions and measurable business outcomes
    • Leadership focused on accountability, collaboration, and team empowerment
    • Experience in payments, financial services, or technology
    • Advanced degree or additional qualifications in business, technology, or a related field
    • Success building new service offerings or expanding client portfolios in professional services

    Global Payments Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.

    • Healthcare Strength Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
    • Retirement Support Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
    • Leave & Time Off Breadth Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.

    Global Payments Insights

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    The Company
    HQ: Atlanta, GA
    25,000 Employees
    Year Founded: 1996

    What We Do

    Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.

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