Transformation Consultant

Here, we believe that success comes from continuously pushing boundaries and working together to deliver on our promises. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all.

We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.  We offer an exciting range of opportunities to develop your career within a supportive team who always strive to do the right thing for our people, clients and communities.

Work-life balance and flexibility is a key focus area for us. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the Opportunity

We are seeking an experienced Transformation Consultant to lead and deliver complex business and technology transformation initiatives across regulated and high-risk environments. The role focuses on driving end-to-end change, ensuring operational readiness, and embedding sustainable and valuable business outcomes.

The successful candidate will partner with senior stakeholders to shape, deliver, and optimise transformation programmes, ensuring alignment between business objectives, technology delivery, and service operations.

This role can be based in London, Bristol or Manchester.

Key Responsibilities

• Lead end-to-end transformation initiatives across business and IT landscapes, from strategy through to implementation and BAU embedding

• Design and execute change management strategies using structured methodologies (e.g. PROSCI, ADKAR)

• Drive organisational readiness, user adoption, and behavioural change across diverse stakeholder groups

• Deliver communications, training, and engagement plans to support successful transformation outcomes

• Engage with the business and deliver demonstrations and orientation sessions

• Ensure new and changed services are transitioned effectively into live operations with minimal risk

• Build trusted relationships with senior business, technology, and operational stakeholders

• Facilitate alignment across cross-functional teams, suppliers, and delivery partners

• Provide leadership, coaching, and capability uplift across change and service teams

• Influence decision-making at programme and portfolio level

• Support portfolio planning, prioritisation, and delivery governance

Here's What You'll Need

• Specialising in end-to-end digital transformation, design, strategy and delivery large-scale business and IT transformation programmes

• Demonstrable experience in regulated or high-risk environments [financial services, government, GDS, defence, construction - depending on client]

• Expertise in change methodologies (PROSCI, ADKAR) and ITIL frameworks

• Experience establishing governance, risk management, and control frameworks

• Expertise in process analysis and optimisation

• Establish robust governance and service readiness to support successful go-lives

• Experience in driving user adoption and behavioural change as well as technical delivery

• Ability to stabilise services through effective early-life support and continuous improvement

• Strong and credible stakeholder management and communication skills at senior level

• Influential presentational skills

Desirable

• Experience working with Agile and hybrid delivery models

• Knowledge of service integration and multi-vendor environments

• Experience with ITSM tooling (ServiceNow, JIRA, Confluence)

• Certifications in ITIL, Change Management, or Project Management (PRINCE2, Agile)

• Understanding of ISO 19650

Our Culture

Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration.

We strive to create a workplace where everyone feels they belong and can thrive. Supporting mental wellbeing and fostering a sense of connection are essential to how we work.

When we embrace different perspectives and work together, we become more innovative, more agile, and more successful.

We partner with VERCIDA, for greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.