The Transfer Specialist plays a critical role in ensuring the accurate, efficient, and timely execution of transfer processes at AssetMark Trust Company. This role combines technical expertise, process mastery, and collaborative problem-solving to ensure transfers are completed seamlessly and partners receive responsive, high-quality service. The Specialist manages complex transfer issues, resolves items not in good order (NIGO), and initiates both incoming and outgoing transfers, collaborating closely with contra firms and internal teams to ensure smooth asset delivery and meet service level expectations.
The Specialist actively drives improvements, scalability, and efficiency within the transfer process, contributing to a strong commitment to customer focus, accuracy, speed, and service excellence. Success in this role requires expertise in transfer procedures, a continuous improvement mindset, and the ability to balance multiple priorities while maintaining high operational standards.
Specialists also have a clear path for advancement to II, III, and Senior roles by taking on additional responsibilities and consistently exceeding key performance metrics.
We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.
Responsibilities:
Review and process transfer paperwork accurately and efficiently.
Maintain detailed records for delivery and contra firms.
Track incoming and outgoing transfers, resolving issues and NIGO items promptly.
Communicate clearly and timely with advisors, contra firms, and internal teams.
Conduct daily audits to ensure accurate books and records.
Update and maintain transfer procedures to support process consistency.
Collaborate with internal teams and transfer agents to improve efficiency and structure.
Execute core transfer work types for incoming or outgoing transfers with precision.
Knowledge, Skills, Abilities:
Knowledge of ACAT, Non-ACAT, and DTC transfers and core transfer processes
Expertise in transfer initiation, allocation, follow-up, and off-platform transfers
Strong organizational, communication, and interpersonal skills, including collaboration and teamwork
Excellent attention to detail, accuracy, and ability to quickly master multiple business systems
Ability to analyze, interpret, report, and communicate data effectively
Energetic, self-directed, results-oriented, and eager to learn
Ability to develop and execute plans, prioritize tasks, and manage workload effectively
Consistently demonstrates high productivity
Education & Experience:
Minimum of 1 years of industry experience (Required)
Bachelor’s Degree or equivalent work experience (Required)
Experience in brokerage and banking (Preferred)
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Who We Are & What We Offer:
We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
Our Mission
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our Values
Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what’s right, always. Even when it’s hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
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These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits
Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life.
Flex Time or Paid Time Off and Sick Time Off 401K – 6% Employer Match Medical, Dental, Vision – HDHP or PPO HSA – Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
EEO Statement
Compensation: The Base Salary range for this position is between $55,000-$60,000.
This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.
Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
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Who We Are & What We Offer:
We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
Our Mission
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our Values
Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what’s right, always. Even when it’s hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits
Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life.
Flex Time or Paid Time Off and Sick Time Off
401K – 6% Employer Match
Medical, Dental, Vision – HDHP or PPO
HSA – Employer contribution (HDHP only)
Volunteer Time Off
Career Development / Recognition
Fitness Reimbursement
Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
What We Do
AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients. We provide financial advisors with innovative solutions, insightful guidance, and our undivided attention. Our company’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. Whether that’s through compelling technology that facilitates a better client experience, consulting services that ensure an advisor’s business is running at its best, or offering a comprehensive suite of investment solutions.
