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The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.
JOB RESPONSIBILITIES
Transfers
- Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
- Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
- For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
- Enters deceased event information into proprietary software according to company procedures
- Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
Vehicle Maintenance
- Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
- Fuels vehicles as necessary
- Follows safety guidelines and expenditure processes
- Maintains personal protective and transfer supplies in vehicles including cleaning products
- Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection
Minimum Requirements
Education
- High School Diploma or equivalent
Licenses
- Current Ontario driver’s license with an acceptable driving record
Experience
- At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
Knowledge, Skills and Abilities
- Ability work schedule to support business needs including weekends and nights
- Ability to work on-call weekends, nights and holidays rotation
- Ability to lift up to 75 pounds; push/pull up to 200 pounds
- Ability to drive in hazardous, heavy traffic, and weather conditions
- Basic computer skills required
- Pass a company background check
WORK CONDITIONS
Work Environment
- Work indoors and or outdoors during all seasons and weather conditions
- Local and/or multiple location traveling required
- Comply with Field dress code policy
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Lifting, pushing, pulling up to 75 pounds
Work Hours
- Working beyond “standard” hours as the need arises
- Local travel up to 100% using company vehicle
Postal Code: M3L 1A2
Category (Portal Searching): Operations
Job Location: CA-ON - Toronto
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
