Transfer Agency, Associate 2

Who we are looking for

A Transfer Agency specialist, at Associate 2 level to join our Transfer Agency team. You will be responsible for collecting and processing data, providing excellent customer service and abiding by strict data quality processes.

This role can be performed in a hybrid model, predominantly working within the office environment.

What you will be responsible for

You’ll be working within the UK Transfer Agency department. You will be accurately delivering high quality service both internally and externally by incorporating experience and procedural knowledge in the daily workflow:

• You will be part of a larger team operating our Transfer Agency team in the UK. You will contribute towards all BAU processes within the team.

• Execute daily operational tasks such as investor onboarding, deal input, register updates, investor servicing, payments, controls and handling investor contact.

• Maintain risk awareness, assessment and control within the department

• Communicate relevant information as appropriate up and down the line and escalate where necessary.

• Work closely with the other departments within State Street locally and regional Transfer Agency Units.

• Act as an effective team player.

• Identify process efficiencies.

• Ensure business standards and client deadlines are met on a consistent basis.

• Build and maintain internal network of contacts to exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;

• To comply with the regulatory regimes in which State Street operates, with particular consideration given to relevant AML-KYC, Client Asset (CASS), Conduct of Business, COLL, Dispute Resolution, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

• Adhere to procedures in relation to all tasks

What we value

These skills will help you succeed in this role:

• Strong organizational skills.

• Ability to achieve results with the patience necessary to work effectively with a wide range of internal and external investors and clients

• Highly organized with good problem-solving skills

• Ability to work on own initiative and as part of the team

• Strong communication skills – (listening skills, oral communication skills, information sharing and written communication skills). 

• Strong attention to detail and time management skills

Education & Preferred Qualifications/experience

• Aptitude to learn all processes that must adhere to the Anti-Money Laundering regulations and the current regulatory environment.

• Aptitude to learn and complete investor onboarding (AML/KYC) and ongoing due diligence. A sound working knowledge of the regulatory environment surrounding AML/KYC and investor onboarding is desired.

• IOC is desirable, or a willingness to complete

• Understanding of regulatory complaint handling requirements. 

• Good working knowledge of MS Office suite, especially an advanced level of Excel

• Excellent communication skills - Fluent in English

Display thorough understanding of the following key tasks and the related regulatory rules:-

• Dealing

• Settlements

• Investor Servicing

• Registration

• Understanding of procedural, technical and product requirements within Transfer Agency business.

• Strong administrative and business support skills, with the ability to multi-task and to work calmly under pressure.

• Good working knowledge of MS Office suite including Word, Excel and PowerPoint

• Strong written & verbal communication skills

• Good organisational, planning and co-ordination skills.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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