Transcription Operations Associate
Platform Operations
Who we are:
AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world.
The role:
As a Transcription Operations Associate in the Americas region, you will play a critical role in the delivery of our AI-powered, human-in-the-loop transcription product, a published, client-facing service that consistently achieves 99%+ accuracy and powers the success of clients’ investment and compliance workflows. You will proactively manage the production queue to ensure transcripts meet our quality standards and industry-leading turnaround times, resolve workflow issues promptly, and address queries from our Client Service Teams. You will also oversee operational performance across your region, ensuring we not only meet but exceed KPIs for exceptional service delivery, productivity, and engagement.
What you’ll do:
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale.
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
- Distributed Workforce Management: Supporting the success of a skilled team in your region. You will be responsible for your unit’s KPIs, ensuring a productive and engaged workforce.
Who you are:
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.
Requirements:
- Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context are desirable
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Compensation and Benefits
- Compensation: $75,000
- 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities
- The option to work from home on Fridays
Skills Required
- Bachelor's degree with strong academic credentials
- Minimum GPA of 3.5
- Fluency in written and spoken English
- No prior work experience required
- Relevant internships or operations experience
- Meticulous attention to detail
- Output-focused with ability to drive KPIs
- Self-starter with proactive problem-solving
- Ability to support/manage a distributed workforce and meet unit KPIs
AlphaSights Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AlphaSights and has not been reviewed or approved by AlphaSights.
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Fair & Transparent Compensation — Pay is considered competitive for early‑career client service, with clearly posted base salaries that align with commonly reported ranges and defined promotion cycles. Clear base‑salary bands and advancement‑linked bonuses/commissions provide visible earning pathways.
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Parental & Family Support — Parental leave is described as generous for primary caregivers, with additional time for secondary caregivers. This sits alongside a consistent set of family‑oriented benefits across U.S. roles.
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Leave & Time Off Breadth — Paid time off includes a defined PTO allotment, paid holidays, and a year‑end office closure. These policies are consistently described across current U.S. postings.
AlphaSights Insights
What We Do
Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com. We're proud to be regularly recognized as an employer of choice; our people's career success matters to us. As a high-performance, client-first organization, our culture is defined by our focus on client, career, and company success. People come here to individually grow and collectively achieve something bigger than themselves. We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
Why Work With Us
We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
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