Transcription Coordinator

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The primary duty of the Transcription Coordinator (TC) is to ensure transcript is accurately typed, finalized, and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Practice Manager to allocate transcribers (typists) and manage the various jurisdictions for daily and delayed transcripts. TCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.

Essential Job Responsibilities

• Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment

• Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions are required (liaising with other TCs and Transcription Manager/Operations Manager)

• Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs

• Ad-hoc set up transcript orders for transcription and production

• Create necessary directories prior to commencement of transcript assignments

• Maintain delivery information for transcript orders

• Maintain overview of various email accounts/distribution groups

• Provide transcribers with relevant job information

• Deliver transcripts to clients via a variety of methods

• Audio check indistinct and inaudible notations in transcripts

• Audio check transcripts created from poor audio or audio with poor speakers

• Ad-hoc transcription as required

• Provide transcript billing information to the Operations Manager/Administration Team

• Participate in projects on an ad-hoc basis

• Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst

• Participate in transcriber training as necessary

• Assist Transcription Manager with any duties necessary

• Act as 2IC to Transcription Manager, providing cover in absence

• Maintain close communication with Monitoring team

• Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging

• Ensure communications are clear, concise, and in line with business requirements

• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures

• Ability to work outside standard business hours if required

Qualifications & Characteristics

• Collaborative team member

• Strong communicator

• Attention to detail

• Customer focused

• Strong English skills, both written and verbal

• High school graduate

• Six months to one year basic office administration

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.