Job Description:
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
You Will:
Monitoring loading transactions, remittances, disbursement transactions, resolving issues, and escalating as necessary.
Communicate effectively to customers and suppliers through various channels (calls, emails, SMS) related to deposits and disbursement status.
Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience
Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.
Address all customer inquiries regarding remittances and deposit options available on the market.
Supports internal and external teams with challenges regarding Cards, Deposits, and disbursements.
Liaison with RFD counterparts working on the Remitly RFD platform
Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams, staying informed about regulatory changes.
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members.
You Have:
Strong communication skills – both written and verbal
Solid experience in Customer Support, Risk, or Care, with a good understanding of Remitly Israel (formerly Rewire) business processes
Proficient in Microsoft Office and Google Workspace tools
Familiarity with CPT processes
Experience with watchlist procedures
Open to all associates with knowledge of CRM systems and Salesforce
Ability to multitask and perform well under pressure
Our Benefits:
Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What the Team is Saying
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What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
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Remitly Teams
Remitly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our best work begins in moments when ideas spark, when we are deeply connected, and when we’re moving fast to solve challenging customer problems. These moments shape our culture. Our guidance is to committing to 3 days a week in the office.
