Shape how transaction operations perform—lead teams, modernize processes with artificial intelligence and automation, and grow your career through high-impact leadership.
As a Transactions Manager III in Transaction Processing Operations, you lead high-performing teams that process document transactions, including extracting checks, remittances, and related materials, and completing processing accurately. You interpret customer needs, identify trends, and implement solutions that strengthen operational efficiency, financial stewardship, and customer experience. You make critical day-to-day decisions, coach leaders, and drive process optimization using artificial intelligence and automation while maintaining strong risk and compliance practices.
Job Responsibilities:
- Lead a large transaction processing operation, driving operational excellence across performance, capacity, and quality outcomes.
- Optimize processes and controls to strengthen compliance, risk management, and consistent execution.
- Analyze customer needs and operational data to identify trends, diagnose root causes, and implement innovative improvements.
- Apply artificial intelligence and automation capabilities to improve efficiency, accuracy, and control effectiveness.
- Present operational strategy and performance updates to senior stakeholders, functional partners, and external clients.
- Coach and mentor managers and team members, address conflict constructively, and build an inclusive culture grounded in Diversity, Inclusion & Opportunity.
Required qualifications, skills, and capabilities:
- 7+ years of experience leading complex, large-scale operations teams, including managing organizational or operational change initiatives.
- Demonstrated operational leadership and commercial mindset to deliver strategic objectives and measurable results.
- Proven ability to build strong working relationships with cross-functional partners to deliver shared outcomes.
- Demonstrated analytical skills to interpret trends, translate insights into actions, and drive operational planning.
- Demonstrated experience using artificial intelligence, process improvement methods, and automation technologies to optimize transaction processes.
- Strong coaching, mentoring, relationship management, and conflict management skills to support team performance and development in a diverse environment.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 7+ years leading complex, large-scale operations teams and change initiatives.
- Demonstrated operational leadership with a commercial mindset to deliver strategic objectives and measurable results.
- Proven ability to build strong cross-functional relationships to deliver shared outcomes.
- Analytical skills to interpret trends, translate insights into actions, and drive operational planning.
- Experience using artificial intelligence, process improvement methods, and automation technologies to optimize transaction processes.
- Strong coaching, mentoring, relationship management, and conflict management skills in diverse environments.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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