Transaction Specialist

Job Description
Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you'll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.
As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team.
In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization.
Job responsibilities

• Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience.
• Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality.
• Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed.
• Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication.
• Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries.
• Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation.
• Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent.
• Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures.

Required qualifications, capabilities, and skills

• Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise.
• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues.
• Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives.
• Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management.
• Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey.
• Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.