Transaction Processing Representative II

Job Description:

Operations Money & Asset Movement Representative II

The Role

The Operations Money & Asset Movement Representative II role is to process monetary and non-monetary data into Fidelity recordkeeping systems. This involves:

• Executing customer requests based on a thorough understanding of regulatory requirements, plan rules, and system configuration.
• Determining if participant or plan sponsor requests are in good order or not in good order based on pre-defined business and plan rules.
• Operating with a high degree of integrity and accuracy by maintaining Fidelity’s standards, values, and code of ethics.

Job Responsibilities

• Accurately process monetary and non-monetary transactions for assigned client transactions.
• Comply with all client policies, procedures, and federal regulations and escalate issues where relevant.
• Ensure the timely completion of administrative tasks by performing reviews of designated processing queues.
• Follow documented operational procedures governed by plan-specific rules and Internal Revenue Service's regulations while processing.
• Interact with internal and external clients to streamline processes and ease plan administration for our clients.
• Monitor and control money movement in and out of Fidelity.
• Perform research on all processing irregularities and drive issues to resolution.
• Reconcile and audit money movements.

The Expertise You Bring

• 1+ years supporting Defined Contribution plans and SMPG processing
• Working knowledge of Fidelity systems (FPRS, FocusPoint, Plan Sponsor Webstation and Xtrac)
• Working knowledge of MS Office including Excel, Outlook, Word, etc.

The Skills You Bring

• You are self-motivated, and work well in a team-oriented environment
• Ability to complete assigned tasks both timely and accurately
• Excellent written and verbal communication skills
• Ability to complete work by prioritizing multiple tasks to meet tight time constraints
• Flexibility- This role may require associates to stay late/come in early and come in on days off
• Requires attention to detail and extensive concentration/focus for extended periods of time
• Excellent customer service skills, client communication/interface and satisfaction abilities
• Issue resolution and problem-solving capabilities (ownership and advocacy)
• Analytical and possess the ability to propose solutions/follow through
• Ability to manage multiple priorities, meet goals and deadlines, and self-manage workload.
• Risk-mitigation skills - client, plan and participant level

The Team
 

The Transaction Processing Department within Workplace Investment organization is responsible for all Defined Contribution transactions across multiple plan types including 401k, 403b, 457 and 401a. We are responsible for processing monetary and non-monetary data using Fidelity recordkeeping systems. We work with business partners across the organization to maintain a satisfactory level of processing for our clients while adhering to the regulatory and legal norms.

Certifications:

Category:Transaction Processing

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.