Transaction Manager - MSRs

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.

Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.

This position is responsible for leading the execution, management and closing of residential mortgage servicing rights (MSR) transactions. The role is responsible for managing and coordinating the company’s engagement with key stakeholders to include buyers, sellers, servicers, legal and other internal/ external teams required to effectively facilitate transactions. The Transaction Manager for MSRs ensures compliance and manages deal timelines across bulk, flow and subservicing transfers.

This role requires demonstrated experience with MSR transaction management and closing experience along with deep knowledge and experience working with MSR valuation platforms. Strong project management, financial and technical skills, to include advanced Excel, Power BI/ Tableau are needed. Effective communication and interpersonal skills are required to adeptly manage stakeholders and their requirements. Knowledge of MSR capital markets and counterparties gathered from direct experience is strongly preferred.

Qualifications Include:

• Bachelor’s Degree in Finance, Economics or related field (or equivalent combination of years of experience with High School Diploma/ GED)
• 3-5 years’ experience in mortgage finance or MSR trading
• Demonstrated MSR transaction management and closing experience
• Knowledge of MSR capital markets and counterparties strongly preferred
• Strong project management experience with proven abilities
• Previous experience working MSR valuation platforms to include SitusAMC and CompassPoint
• Strong technical skills to include Excel, Power BI/ Tableau
• Demonstrated experience working with workflow/ document platforms to include DocuSign and SharePoint
• Strong verbal and written communication skills
• Strong interpersonal skills
• Well-developed analytical skills and fiscal aptitude
• Solid decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Ability to effectively prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution abilities and results orientation
• Strong process orientation
• High-level of precision with attention to detail and quality-orientation
• Flexible, agile, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $130,000.00 - $150,000.00 annually
• This position is eligible for an annual discretionary bonus

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.