Transaction Management Ops Analyst

Posted Yesterday
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Charlotte, NC, USA
In-Office
Junior
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role
Processes and reconciles moderately complex financial transactions, supports trade settlement and asset transfers, resolves transaction exceptions and trade breaks, responds to client and internal inquiries, identifies operational risks and process improvements, and assists with training less experienced team members.
Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!


Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.


LOB Job Description:

The department is responsible for providing services essential for completing the trade life cycle and servicing client/front office needs. The members of this team are required to ensure timely and accurate research and resolution of equity trade breaks as well as managing trade flows from front end to back end systems. They also work closely with the firm's internal and external clients throughout the organization, including front office, operational staff, Technology, Compliance, Legal, project managers, and various business units. Excellent communication and client service skills are a must as the associate will interact with traders, sales, clients and client service representatives throughout most of the day.


Responsibilities:

  • Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
  • Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units


Required Qualifications:

  • 1-3 years of Financial Services experience
  • Ability to multi-task and operate under high pressured situations.
  • Strong PC and Microsoft skills (Excel, Word, Access, etc.).
  • Excellent communication skills both verbal and written.
  • Interpersonal skills must be very strong and team player.
  • Must have a keen ability to efficiently manage time and priorities.
  • Must be able to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk to the organization.

Desired Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Prior Clearing (P&S) or trade support experience with Equity, Fixed Income, Options or all three.  Background / education in data science and ability to interpret data for change/improvements.

Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Oral Communications
  • Prioritization
  • Problem Solving
  • Account Management
  • Analytical Thinking
  • Coaching
  • Written Communications
  • Mentoring
  • Research
  • Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills Required

  • 1-3 years of financial services experience
  • Ability to multitask and work effectively under high-pressure situations
  • Strong Microsoft Office skills, including Excel, Word, and Access
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to work as part of a team
  • Ability to efficiently manage time and priorities
  • Ability to complete business-processing solutions within deadlines while minimizing organizational risk
  • Prior clearing, processing and settlements, or trade support experience with equities, fixed income, or options
  • Background or education in data science and ability to interpret data for process improvements
  • Attention to detail
  • Customer and client focus
  • Analytical thinking and problem-solving skills
  • Prioritization and time-management skills
  • Research skills
  • Coaching and mentoring skills
  • Account management experience
  • Result orientation

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans along with mental health resources, EAP support, and virtual care options. These offerings indicate breadth across preventive care, counseling, and convenient access channels.
  • Retirement Support — Retirement benefits include up to a 5% 401(k) company match plus an additional 2% or 3% annual company contribution based on years of service. This structure signals meaningful long-term savings support beyond standard matching.
  • Parental & Family Support — Family support features 26 weeks of parental leave, with 16 weeks fully paid for eligible employees, plus programs for fertility, adoption, surrogacy, childcare, and backup care. These resources emphasize support across family-building and caregiving needs.

Bank of America Insights

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The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

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