About Opendoor
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
Location: In-office role based in Tempe, Arizona (this is not a remote position).
About The Team
The Transaction Operations team is the operational backbone of Opendoor’s platform, driving deal completion from contract execution through closing. We are a process-driven, tech-enabled team that operates at the intersection of customer experience, compliance, and workflow execution. We partner across internal teams and external stakeholders to keep complex operational pipelines moving fast, accurately, and at scale.
About The Role
As a Transaction Coordinator (Transaction Management), you will own end-to-end execution across high-volume operational workflows. You will combine process discipline, data integrity, and cross-functional coordination to ensure transactions progress through critical milestones without friction. This role sits at the heart of our tech-enabled operations, requiring strong systems fluency, sharp problem-solving skills, exception handling, and meticulous attention to detail.
What You'll Do
- Pipeline & Workflow Execution: Manage a high-volume portfolio of active transactions, monitoring milestones, tracking SLAs, and driving items to completion.
- Operational & Data Integrity: Validate critical platform documentation, perform data verification, and ensure file compliance across internal digital systems.
- Exception & Ticket Management: Utilize Zendesk and proprietary internal platforms to triage tasks, manage partner queues, resolve operational blockers, and escalate edge cases.
- Cross-Functional Coordination: Serve as the main operational contact for internal cross-functional partners and external vendors to keep workflows moving efficiently.
- Financial & Compliance Workflows: Facilitate accurate and timely transaction-related fund transfers, documentation reviews, and regulatory verification steps.
- Process Optimization & AI: Leverage internal tools and AI automation to streamline daily tasks, identifying process bottlenecks to help improve team operational efficiency.
What We're Looking For
- Process-Driven Mindset: Proven track record managing high-volume tasks with strict deadlines, high accuracy, and strong attention to detail.
- Tech & Tool Savviness: High comfort level navigating ticketing systems (e.g., Zendesk), internal software platforms, enterprise databases, and digital workflows.
- Operational Resilience: Comfortable managing ambiguity, shifting priorities, and edge cases in a fast-paced, technology-driven environment.
- Clear Communication: Excellent written and verbal communication skills, with the ability to maintain clarity and professionalism with cross-functional stakeholders.
- Customer-Centric Focus: A problem-solving orientation with empathy for end customers navigating complex, high-stakes milestones.
Bonus Points
- Experience in tech operations, tech-enabled service delivery, SaaS customer operations, logistics coordination, or real estate/escrow operations.
- Hands-on experience using Zendesk or similar ticketing/CRM systems.
- Familiarity with third-party vendor management, documentation audits, or regulatory compliance workflows.
- Active interest or experience using AI tools and automation to optimize personal productivity and daily workflows.
Role Requirements
- Location: In-office role based in Tempe, Arizona (this is not a remote position).
- Schedule: Monday through Friday, 7:00 AM to 4:00 PM Arizona time.
Since 2014, Opendoor has been reinventing one of life's most important transactions with a simpler way to buy and sell a home. We are building a trusted platform for residential real estate and looking for people who want to do meaningful, operationally excellent work in service of our customers.
Equal opportunityOpendoor considers applicants for employment without regard to protected status under applicable laws and is committed to providing reasonable accommodations throughout the recruitment process.
Skills Required
- Exceptional attention to detail and deadlines
- Strong organization skills and ability to manage a high volume of concurrent transactions and tasks
- Customer-first mindset and empathy for the stress and complexity of buying or selling a home
- Process-driven approach and comfort working in compliance-sensitive environments
- Clear, professional communication skills and confidence working with internal and external stakeholders
- Collaborative, adaptable working style and ability to operate effectively when priorities shift
- Comfort learning and using internal tools and digital platforms
- Ability to use Zendesk and internal systems to manage, document, and track transaction activity
- Ability to initiate earnest money and option fee wire transfers accurately and on time
- In-office role based in Phoenix, Arizona; Monday through Friday, 7:00 AM to 4:00 PM Arizona time
- Experience in a real estate transaction coordinator, title, escrow, mortgage, or real estate operations role
- Familiarity with HOA processes and documentation
- Experience using Zendesk or a similar ticketing or support platform
- Interest in AI tools and automation in a professional setting
Opendoor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Opendoor and has not been reviewed or approved by Opendoor.
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Healthcare Strength — Health coverage is broad, including medical, dental, vision, life/AD&D, short- and long-term disability, HSAs/FSAs, and mental-health/EAP resources. Company materials and current job listings consistently describe these as core offerings for U.S. full-time employees.
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Leave & Time Off Breadth — Time off is presented as generous, with PTO, sick leave, volunteer time, and in some roles 12 paid holidays. Several postings and profiles also reference open/unlimited PTO in certain job families.
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Equity Value & Accessibility — Equity grants and an Employee Stock Purchase Plan are commonly included alongside base pay and incentives. Public filings and employer profiles indicate these ownership programs are broadly accessible across many roles.
Opendoor Insights
What We Do
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs, the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering, operations, design, operations, mortgage, finance, legal, and more to deliver strong results. More than 85,000 customers have selected us as a trusted partner in handling one of their largest financial transactions.
Why Work With Us
We’re on a mission to power life’s progress one move at a time
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