Focus: The Trainer delivers engaging, effective learning experiences that prepare employees for success in their roles. This includes onboarding, upskilling, and cross-training across programs and departments. Trainers ensure curriculum fidelity, learner readiness, and performance alignment, while partnering with Operations, QA, and Workforce to support ramp and nesting strategies.
Key Responsibilities:
Facilitate new hire onboarding, program-specific training, and refresher sessions
Deliver curriculum using approved materials, tools, and instructional techniques
Monitor learner engagement, performance, and readiness throughout training
Provide coaching, feedback, and support during nesting and transition phases
Document attendance, assessments, and training outcomes accurately
Collaborate with QA and Operations to align training with performance gaps
Support curriculum updates, pilot launches, and cross-training initiatives
Maintain a professional, inclusive, and learner-centered training environment
Uphold confidentiality and compliance with training documentation standards
Requirements
Communicates Effectively
Delivers content clearly and adapts to learner needs
Develops Talent
Coaches learners and supports performance readiness
Plans and Aligns
Prepares sessions that meet program goals and ramp timelines
Collaborates
Partners with QA, Ops, and Workforce to support learner success
Instills Trust
Maintains confidentiality and professionalism in all interactions
Skills Required
- Communicates effectively — delivers content clearly and adapts to learner needs
- Develops talent — coaches learners and supports performance readiness
- Plans and aligns — prepares sessions that meet program goals and ramp timelines
- Collaborates — partners with QA, Ops, and Workforce to support learner success
- Instills trust — maintains confidentiality and professionalism
What We Do
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. Specializing in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, the company operates as an extension of its clients to ensure brand protection and a superior customer experience. It is COPC certified and serves sectors including financial services, healthcare, automotive, technology, and telecommunications.
