Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
The Training Systems Engineer will play a critical role in maintaining and enhancing operational efficiency through the design, implementation, and optimization of workflows. This role will involve collaborating with cross-functional teams to ensure seamless system integration, secure operations, and continuous improvement of processes within the Customer Training & Certification Organization.
Key Responsibilities:
Enhance Workflow Efficiency:
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Design and implement optimized workflows using Microsoft Power Automate, Power Apps, and other relevant tools.
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Streamline lab deployment processes to improve team efficiency.
Improve System Integration:
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Develop and integrate custom forms and workflows, utilizing HTML, CSS, JavaScript, Power Fx, and API calls (REST and GraphQL).
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Collaborate with team members to ensure seamless integration of various systems.
Strengthen Security:
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Implement and maintain Zero Trust Security principles.
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Ensure secure operations and compliance with company standards.
Support Continuous Improvement:
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Monitor and optimize workflows to reduce troubleshooting time and deployment delays.
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Provide training and documentation to team members on system operations and improvements.
Qualifications:
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Educational Background:
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Bachelor’s degree in Computer Science, Information Technology, or related field.
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Technical Skills:
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Proficiency in Microsoft Power Platform (Power Automate, Power Apps).
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Strong programming skills in HTML, CSS, JavaScript, and Power Fx.
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Experience with API calls, including REST and GraphQL.
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Security Expertise:
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Knowledge of Zero Trust Security principles.
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Experience in implementing secure workflows and systems.
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Experience:
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3+ years of experience in system design, integration, and optimization.
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Prior experience in training systems engineering or a related field is preferred.
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Soft Skills:
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Strong problem-solving abilities and attention to detail.
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Excellent communication skills to collaborate with cross-functional teams.
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Ability to manage multiple priorities in a fast-paced environment.
Key Objectives:
Workflow Efficiency: Reduce deployment delays and optimize workflows to enhance team productivity.
System Integration: Ensure seamless integration of technologies and systems to improve overall functionality.
Security: Maintain a secure and efficient operational environment.
Continuous Improvement: Support the team through documentation, training, and proactive monitoring of systems.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
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