Essential Functions and Responsibilities:
- Training Delivery & Oversight
- Supervise daily training operations, ensuring sessions are delivered effectively and consistently.
- Facilitate product training workshops, refresher courses, and upskilling programs.
- Monitor trainer performance and provide coaching to maintain high standards.
- Curriculum & Program Management
- Collaborate with Training Managers and SMEs to update training materials based on product changes.
- Ensure training content aligns with client requirements and organizational goals.
- Track completion rates and ensure adherence to training schedules.
- Performance Monitoring
- Evaluate training effectiveness through scorecards, assessments, and post‑training performance metrics.
- Identify gaps in product knowledge and recommend corrective actions.
- Provide regular reports to Training Managers and Operations leadership.
- Team Leadership
- Mentor and guide trainers to improve facilitation skills and product expertise.
- Manage trainer schedules, workloads, and resource allocation.
- Foster a culture of accountability, discipline, and continuous improvement.
- Stakeholder Collaboration
- Partner with Operations, Quality, and Client Services to align training with business priorities.
- Act as a point of escalation for training‑related concerns.
- Ensure training resources are optimized and deployed effectively.
Minimum Job Requirements (Education, Experience, Skills):
- Bachelor’s degree in Business, Communications, Education, or related field.
- 3–5+ years of experience in training delivery or supervision within a BPO setting.
- Strong background in product knowledge, communication coaching, and sales enablement.
- Excellent facilitation, presentation, and interpersonal skills.
- Ability to manage multiple training programs under tight timelines.
Skills Required
- Bachelor's degree in Business, Communications, Education, or related field
- 3-5+ years of experience in training delivery or supervision within a BPO setting
- Strong background in product knowledge, communication coaching, and sales enablement
- Excellent facilitation, presentation, and interpersonal skills
- Ability to manage multiple training programs under tight timelines
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
