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Bringing friends and family together over the best desserts in the world!
The Role
The Training Stores Specialist develops and implements training programs, collaborates with partners, assesses training effectiveness, and travels to ensure quality in training stores.
Summary Generated by Built In
Under the direction of the Training Stores Manager, the Training Stores Specialist plays a key role in development of Crumbl’s Training Stores program. This position is responsible for creating training content, supporting other in-store training programs, and assessing training effectiveness. The specialist works closely with Franchise Partners, Operators, Managers, and trainers to ensure alignment with training expectations and standards. Regular travel to Training Stores is required for quality assessments, training facilitation, and providing constructive feedback.
Responsibilities
- Collaborate with the Training Stores Manager to develop and refine training curriculum, assessment models, and content.
- Assist in the creation and delivery of digital and in-person training for Training Stores.
- Work closely with Franchise Partners and trainers to evaluate training performance and provide constructive feedback both in person and digitally.
- Provide hands-on training in key kitchen operations, including mixing, balling, decorating, station setup, Crumbl technology, digital operational tools, and customer service.
- Stay updated on all new or revised Crumbl processes, policies, and training methodologies.
- Partner with internal HQ teams (Field Training, Franchise Partner Consultants, Support, Store Planning, etc.) to develop training materials and facilitate communication about training processes and schedules.
- Ensure alignment of training strategies with operational excellence and brand standards.
- Adapt to evolving business needs and contribute to additional projects and duties as required.
- Travel when needed to oversee training stores and support team efforts.
Requirements
- Strong verbal and written communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Excellent time management, organization, and ability to handle multiple projects simultaneously.
- Proficiency in troubleshooting and utilizing technology effectively.
- Analytical skills to assess processes, interpret data, and develop effective solutions.
- Valid driver’s license required.
- Working knowledge of Crumbl’s operational manuals, procedures, and training resources.
- Experience in a Crumbl Bakery, including familiarity with industrial equipment, POS/ticketing systems, and quality control procedures.
- Bachelor’s degree in education, communication, instructional design, or a related field preferred.
- Prior experience as a classroom instructor is an advantage.
- Expertise in assessment and evaluation, including designing assets and delivering feedback.
- Highly organized, self-motivated, and capable of creating structure in a fast-paced environment.
- Ability to work independently while effectively collaborating with teams.
- Must be 21 years of age or older and able to pass a background check.
- Ability to travel when needed, up to 50%.
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth
- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
Top Skills
Crumbl Technology
Digital Operational Tools
Pos Systems
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The Company
What We Do
Bringing friends and family together over the best desserts in the world!
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing dessert company in the nation with nearly 1,100 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, Canada, and Puerto Rico. All of our franchises are owned and operated by independent members of the local community.
Crumbl’s 275+ unique dessert flavors rotate weekly and are served in our famous pink box! #CrumblCookies #TasteWeekly
