Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s it in for YOU?
Paid Training
HMO and Group Life Insurance
Paid Time Off
Referral Program
Career Advancement
ESSENTIAL FUNCTIONS:
- Train and facilitate sessions for new hires and tenured agents.
- Collaborate with Quality and Operations teams to align training with business outcomes
- Conduct TNA (Training Needs Analysis) and launch targeted refreshers and up-skilling programs
- Serve as an SME to support production in the absence of the Unit Manager
- Participate in calibration sessions with operations and the QA team
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in any discipline and/or equivalent work experience
- Minimum of 1 year training experience in BPO
- Familiar with KPIs and techniques on how to achieve them
- Knowledge on how to create instructional design
- Patient, high energy, adaptable with shift flexibility and classroom stamina
- Strong problem-solving skills
- Can work on-site on shifting schedule
Top Skills
What We Do
We are a trusted leader in providing integrated solutions, leveraging cutting-edge technology to deliver exceptional customer experiences. With a dedicated team and a commitment to excellence, we are redefining industry standards and creating a brighter future for our clients and their customers.
Our mission is to make lives better. We engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our clients brands and reputations as our own.
Follow us, and discover the power of InteLogix
