Training Specialist

Job Description

Job Title: Training Specialist (RQ09008)

Location: Bay Street, Toronto, ON (Onsite)

Ministry: Ministry of Solicitor General

Security Level: CRJMC

Closing date: 04/02/2025

Evaluation/Criteria:

Criteria 1: Training Development and Delivery Skills - 40 Points

• Develop and deliver training for CE & F&O configured environments.
•  Demonstrated ability to develop and deliver comprehensive training tailored to Dynamics CE & F&O environments, ensuring effective knowledge transfer.
• Provides Microsoft Dynamics CE – F&O application and product training to both technical and non-technical users. 
• Extensive experience in delivering training that caters to diverse audiences, ensuring comprehensive understanding of application functionalities.
• Creating content in various formats that serves users with the information they need to support training and change management. 
• Proficiency in creating versatile training content that supports effective training and facilitates change management initiatives within organizations.

Criteria 2: Technical and Content Creation Skills - 30 Points

• Experience with designing and delivering Microsoft Dynamics-based training courses with authoring tools including Articulate Storyline and Rise; Camtasia, Vyond, MS Office Suite and more. 
• Proficiency in using a variety of authoring tools to design and deliver engaging and interactive Dynamics-based training courses.
• Designing storyboards and developing digital training content from a variety of sources including business processes, system test cases, workflows, etc. Expertise in storyboard design and digital content development using diverse sources.
• Ability and experience in interpreting data and technical documentation for the design and development of training material: Capability in analyzing and interpreting technical data and documentation.
• Familiar with AODA requirements for both interactive e-learning and written manuals: Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) requirements.

Criteria 3: Communication and Facilitation Skills - 20 Points

• Design content to follow standards for inclusive, plain language user-centered design: Expertise in designing content that adheres to inclusive, plain language principles.
• Well-versed in facilitation techniques and approaches to distill technical information for non-technical business users: Skillfulness in employing facilitation techniques to simplify and communicate technical concepts effectively.
• Skilled at leading synchronous, interactive and engaging virtual training sessions in organizations. Ability to conduct engaging and interactive virtual training sessions.

Criteria 4: Practical Experience and Application - 10 Points

• Demonstrated experience with using Microsoft Dynamics CE and F&O platforms in business settings: Extensive practical experience in utilizing Dynamics CE and F&O platforms in real-world business contexts.
• The ability to demonstrate practical knowledge, experience and application with using the Microsoft Dynamics CE and/or F&O environment(s): Demonstrated practical expertise and application proficiency in utilizing Microsoft Dynamics CE and/or F&O environments.

Knowledge Transfer

What needs to be KT

• Storyboards
• Authoring tool including all source and project files

To whom

• Managers/Project Manager/Team Members

When

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc

Qualifications

Experience and Skill set Requirements

Mandatory Requirements

• The ability to demonstrate practical knowledge, experience and application with using the Microsoft Dynamics CE and/or F&O environment(s).
• eLearning authoring (instructional design and development)

Desired Skills and Experience

• Demonstrated experience with using Microsoft Dynamics CE and F&O platforms in business settings
• Experience with designing and delivering Microsoft Dynamics-based training courses with authoring tools including Articulate Storyline and Rise; Camtasia, Vyond, MS Office Suite and more.
• Well-versed in facilitation techniques and approaches to distil technical information for non-technical business users.
• Skilled at leading synchronous, interactive and engaging virtual training sessions in organizations
• Ability and experience in interpreting data and technical documentation for the design and development of training material
• Ability to develop role-based training for a various business users within an organization
• Extensive knowledge in learning measurement and evaluation including administering competency-based assessments
• Familiar with AODA requirements for both interactive e-learning and written manuals.

Additional Information

All your information will be kept confidential according to EEO guidelines.