Training Specialist

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations! We’re looking for experienced training professionals to join our team as a “Customer Success & Sales Training Specialist”, at one of today´s fastest-growing travel companies. You will be responsible for planning, managing, and delivering sales and product training.

What will you do?

• Plan, develop, and deliver new hire induction and refresher training.
• Liaise with operations and quality to assess and plan training needs.
• Keep up to date with all processes, procedures, and product changes. 
• Review, amend, and update training content as appropriate.
• Measure and analyze training and trainer effectiveness to identify improvement areas.
• Assess training needs across teams.
• Help design, deliver and evaluate training for both technical and soft skills.
• Work in partnership with Operations to implement a continuous improvement culture and methodology.
• Create and administer agent Knowledge, analyze results and implement improvement initiatives.
• Facilitate workshops and development sessions as required.
• Keep up to date with knowledge of our products, pricing, promotions, and procedures.

Previous Experience:

• Proven experience in design, development, delivery, and management of customer service and sales end-user training.
• Minimum of one (1) year experience as a trainer.
• Familiarity with support in the travel/hospitality space including airlines, hotels, and agencies, is highly preferred.

Linguistic Skills:

• C1/C2 level English (verbal, reading, writing) is required.
• C1/C2 level Spanish (verbal, reading, writing) is required.

 Technical Knowledge:

• Familiarity with Salesforce, order management, and contact management systems and practices is a plus.
• Excellent working knowledge of GDS (Preferably Amadeus) with sound knowledge of the Ticketing/Reissuance and Refund process. 
• Certification from IATA/ travel institute desirable.
• Professional training certification is a strong plus

Education:

• Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.

Essential Skills:

• Good time management and multi-tasking skills.
• Good coordination, presentation, and communication skills.
• A confident and motivational leader with the ability to manage large groups effectively.
• Self-starter, able to work independently, display initiative, keen to take responsibility, and learn quickly on the job.
• Able to work under pressure and manage conflicting priorities and deadlines.
• Professional, organized, self-motivated, and results-oriented.
• Excellent team player with a strong customer focus.
• Doesn’t get easily discouraged or frustrated.
• Is reliable, responsible, and takes ownership.
• Passion for travel and people.
• Emotionally intelligent.
• Is a positive influencer and role model.
• Knows how to have fun, strive for success, and celebrate achievements!

NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model, Offices in the heart of Barcelona.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.

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