A Training Specialist is responsible for developing and delivering training programs that improve the skills, knowledge, and performance of employees within an organization. They work closely with various departments to identify training needs, design and develop training materials and deliver training sessions.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
Essential Duties and Responsibilities
1. Creating digital training modules. This requires proficiency with several software programs.
2. Conducting needs assessments to determine what training is necessary to meet the needs of employees and the organization.
3. Conducting training sessions and workshops for employees using a variety of methods including in person, online, or hybrid formats.
4. Keeping training materials up-to-date and relevant by making revisions as necessary based on changes in organizational policies, procedures, or practices.
5. Working closely with subject matter experts to develop training materials that are accurate and relevant to the target audience.
6. Coordinating the logistics of training programs, including scheduling, venue selection, and participation.
7. Tracking and reporting on training metrics such as attendance, completion rates, and employee performance improvements.
8. Staying up-to-date with industry trends and best practices in training and development to ensure that training programs are innovative and effective.
9. Provide functional and technical expertise to end users of company Learning Management System (LMS).
10. Assist in developing upcoming year's curriculum, sessions offered, and new topics offered based on annual research and evaluation results.
11. Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
Bachelor's
Experience
2 years related experience and/or training.
Management Experience
Not Applicable
Skills
- Communication Skills
- Mathematical Skills
- Critical Thinking Skills
- Contact Management
- Human Resources Systems
- Payroll Systems
- Presentation/PowerPoint
- Word Processing/Typing
- Software Databases
- Spreadsheet
- Decision Making
- Supervisory Experience
- Planning, organizing, and project management skills.
- Case Management Tools
- Team building and Management
- Knowledge of HR-related laws and regulations and best practices.
- Excellent communication and presentation skills.
- Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.
- Strong interpersonal skills
- Conflict Resolution
- Handle confidential and/or sensitive information
- Able to work independently
- Primary language used to perform this job is English.
Required Certificates, Licenses, Registrations
Preferred Certificates, Licenses, Registrations
Instructional Design
E-Learning
Training Management
Mental Demands
LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.
Analytical Ability / Problem Solving
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
Responsibility for Work of Others
Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
None
Working Conditions
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
Physical Demand
SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.
Additional Information
Competencies/Skills
Instructional Design
Facilitation & Training Delivery
Learning Management Systems (LMS)
Adaptability & Creativity
Project Management & Organization
Skills Required
- Bachelor's degree
- Two years of related experience and/or training
- Communication and presentation skills
- Critical thinking, decision-making, and problem-solving skills
- Planning, organization, and project management skills
- Knowledge of HR-related laws, regulations, and best practices
- Ability to use HR systems, payroll systems, databases, spreadsheets, and case management tools
- Ability to handle confidential or sensitive information
- Instructional Design certification or training
- E-Learning certification or training
- Training Management certification or training
What We Do
Goodwill Industries of Arkansas is an independently operated 501(c)(3) nonprofit that funds its mission largely through sales of donated goods. It operates retail stores and donation sites while using proceeds to provide Arkansans with job training, career services, education, and other resources. Its work is focused on helping people overcome barriers to employment, build independence, and achieve success through education, training, and employment.
