The Training Specialist supports the design, delivery, and continuous improvement of enablement programs for Customer Success — primarily onboarding and skills training for Marketing Assistants and Account Managers. Working within established frameworks and with guidance from senior team members, delivers training on the Scorpion technology suite (Platform, CSX, CMS, My Site, Enterprise Portal), client communication and service standards, and core digital marketing concepts to help client-facing teams ramp quickly and consistently.
- Deliver established onboarding and skills-training programs for customer-facing roles (client communication, service standards, tools, turnaround expectations).
- Facilitate sessions in person and virtually, applying proven techniques with coaching from senior team members.
- Build and maintain training content and job aids on the Scorpion tech suite (Platform, CSX, CMS, My Site, Enterprise Portal) and digital-marketing channels (SEO, paid, social, content).
- Administer learning paths in the LMS / enablement platform (scheduling, enrollment, completion tracking).
- Gather and summarize feedback, assessment results, quality scores, and completion data to support refinement.
- Contribute to the enablement content library and suggest improvements to existing materials.
- Partner with AMs, Directors, leadership, and support teams to keep content current with evolving tools and client processes.
- Build foundational knowledge of account management and customer success best practices.
- Education
- Bachelor’s degree in Business, Marketing, Communications, Education, or related field —or equivalent practical experience.
- Experience
- 2+ years of experience in Enablement, Training, Account Management, Customer Success, or Learning & Development — preferably in digital marketing / SaaS; or advanced degree; or equivalent.
- Working proficiency with LMS, Zoom, Google Workspace, MS Office 365; familiarity with CRM / CS tooling a plus.
- Familiarity with digital-marketing channels (SEO, paid, social, content) and client-service workflows.
- Skills
- Solid facilitation and presentation skills.
- Strong written/verbal communication and organizational skills; collaborative and proactive.
- Winning Mindset: When our clients win, we win.
- Genuine Care: We only succeed when we are truly invested in our clients and each other.
- Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
- Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
- Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $70,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
- The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.
Equal Opportunity Employer
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
[Reasonable Accommodations]
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E-Verify
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, Education, or a related field, or equivalent practical experience
- 2+ years of experience in enablement, training, account management, customer success, or learning and development; advanced degree or equivalent experience may qualify
- Working proficiency with an LMS
- Working proficiency with Zoom
- Working proficiency with Google Workspace
- Working proficiency with Microsoft Office 365
- Familiarity with CRM or customer success tooling
- Familiarity with digital marketing channels including SEO, paid, social, and content
- Solid facilitation and presentation skills
- Strong written and verbal communication skills
- Strong organizational, collaborative, and proactive skills
What We Do
At Scorpion Enterprises, we provide a wealth of knowledge to collaborate and build end-to-end strategies for our clients. We check Business Data, Audience Analytics, and Websites and Social Media statistics. With these data-driven insights in place, we form an effective strategy to ensure that our outreach plan goes a long way. We dive deep into understanding clients’ brands and companies to obtain and keep the clients’ customers satisfied. Every project is different, but they all start with one thing in common. We want to know everything: where the client started, where they want to go next, what they value, who their customers are and why they care about them. The only way to solve a problem is to understand it from every angle. Fortunately, we have a proven method to quench our insatiable curiosity. Our attention to detail is impressive too. We have a senior manager on board, fully responsible for delivering excellence in every way possible from beginning to end. Our plans cover some of the best locations, strategic timing, and compelling messages based on the clients’ potential customers.
